Websites for Canberra physiotherapists, occupational therapists, speech pathologists, podiatrists, dietitians, exercise physiologists and multidisciplinary clinics. Each one is planned around the claims Canberra clients actually bring, from Comcare and the ACT's private-sector scheme to road injuries under the territory's MAI scheme, and around the ACT's own code of conduct and complaints system.
Fees, bios and a Book button matter in Canberra as they do anywhere. What changes here is who pays. A large share of the city works for the Australian Government, so work injury claims arrive under two different schemes, road injuries have a territory scheme of their own, and some clients drive in from Queanbeyan, where NSW rules apply. These are the parts we'd plan a Canberra site around.
Australian Government employees injured at work are covered by Comcare rather than the ACT's private-sector scheme. Comcare asks the employee to get their claims manager's approval for treatment, and for physiotherapy and psychology it can fund an initial five sessions on a government agency employee's accepted claim, after which the practitioner submits a treatment plan. A short Comcare section on the fees page, saying which clinicians see these clients and what to bring, saves a public servant a phone call.
People who work for private businesses claim under the ACT's Workers Compensation Act 1951, through insurers approved by WorkSafe ACT. WorkSafe ACT says there are no prescribed fee schedules for medical and health providers in the scheme, so there's no territory fee list to link to. The site says whether you see these clients and how fees are handled, and asks for the claim number and the insurer's contact details.
Since 1 February 2020, people injured in a motor accident in the ACT have applied for defined benefits under the Motor Accident Injuries Act 2019. The insurer pays for treatment it has approved or that appears in the person's recovery plan, and treatment and care benefits are payable until five years after the accident. If you see MAI clients, the fees page says so and asks them to bring the insurer's name and their claim details.
Physios, OTs, podiatrists and other Ahpra-registered clinicians follow the national advertising rules. Speech pathologists, dietitians, exercise physiologists and counsellors work under the ACT's Code of Conduct for Health Care Workers, which names advertisements as one place a health care worker must not give misleading information and rules out efficacy claims that can't be substantiated. In a mixed clinic, each service page describes what's involved and who it's for, not what it will fix.
Name the town centre or suburb you're in, where to park and for how long, and the nearest bus interchange, or the nearest light rail stop if you're near the line. Transport Canberra's Flexible Bus, a bookable service for residents aged 70 and over or with mobility difficulty, runs on weekdays from 9.30 am to 1.30 pm and has to be booked by 4.30 pm the working day before. If some of your older clients use it, a note on the booking page about which appointments fit that window helps whoever is arranging the trip.
GPs in Canberra and southern NSW share one HealthPathways site, backed by Capital Health Network, the ACT Government, COORDINARE and the Southern NSW Local Health District, and allied health professionals can register for it as well as general practice teams. Once a GP, a rehabilitation team or a hospital discharge planner has decided to refer, they still need your details: what the referral should include, how to send it, which claims you accept and how long the wait is. One page covers it.
Since 1 August 2024, organisations providing services for children and young people in the ACT, even where those services aren't only for children, have had to start implementing the ACT Child Safe Standards, and one of the ten covers physical and online environments. If you run a paediatric practice, decide before launch which photos of children the site shows, if any, and on what consent. Whether the scheme covers your practice is a question for the Children and Young People Commissioner at the ACT Human Rights Commission.
Complaints and notices. Registration is national, so a Canberra physiotherapist or OT registers through Ahpra like anyone else, and the advertising rules on our allied health page apply unchanged. Complaints are handled differently. The Health Services Commissioner at the ACT Human Rights Commission can deal with complaints about any health service in the territory, public or private, and for a registered practitioner the Commissioner and the relevant National Board are obliged to discuss the complaint together and agree how it will be dealt with. Section 95 of the Human Rights Commission Act 2005 also requires every health service provided at premises to display, in a prominent position, information about the right to complain under that Act and the National Law and about how to give the provider feedback. The Act's examples are a notice on the wall or a pamphlet in the waiting room, or a pamphlet handed over when the service is at someone's home, and the Commission offers a poster to download. The section is worded around premises and doesn't mention websites.
A code for practitioners outside Ahpra. Since 7 January 2024 the ACT has had a Code of Conduct for Health Care Workers, set out in the Human Rights Commission Regulation 2023. It applies to people providing a health service without national registration, which takes in speech pathologists, dietitians, exercise physiologists and counsellors, and to registered practitioners providing a service unrelated to their registration. Section 11 bars false or misleading information about your services, competence, training, qualifications or professional affiliation, gives an advertisement as an example of where that applies, and rules out efficacy claims that can't be substantiated. Section 24 asks for the code and information on complaining to the Commission to be easily visible and accessible at every premises where you practise. Section 20 requires compliance with the privacy laws covering a client's health information, naming the territory's Health Records (Privacy and Access) Act 1997 alongside the Commonwealth Privacy Act. Under the Act, the Commission can make prohibition or condition orders and public statements about health care workers. The code and its posters are on the Commission's code of conduct page (opens in a new tab).
Three injury schemes in one waiting room. The ABS counted 117,100 Commonwealth public sector jobs in the ACT in June 2025, against 38,200 with the ACT Government, so Comcare claims are an everyday part of Canberra practice. Comcare runs workers' compensation under the Safety, Rehabilitation and Compensation Act 1988 for employees of the Australian Government, its authorities and corporations, and companies licensed to self-insure. It expects allied health professionals to adopt the principles of the Clinical Framework for the Delivery of Health Services, approves treatment through the employee's claims manager, and from 1 July 2025 aligned its ACT physiotherapy and chiropractic rates with those in NSW. Private-sector workers are insured by WorkSafe ACT-approved insurers under the Workers Compensation Act 1951. Which scheme covers a worker depends on the state or territory their employment is connected with, starting with where they usually work, so a private-sector employee who lives in Queanbeyan and works in Civic will usually be on the ACT scheme. Road injuries since 1 February 2020 fall under the Motor Accident Injuries Act 2019, in which the insurer approves treatment and care or sets it out in a recovery plan.
Who refers, and from where. Capital Health Network began as the ACT's Primary Health Network in July 2015 and covers the whole territory. The HealthPathways site it shares with southern NSW is written mainly for general practice, though it is open to allied health professionals too. Public hospital referrals come from Canberra Hospital in Garran, in the Woden Valley, from North Canberra Hospital in Bruce, and from the University of Canberra Hospital, the rehabilitation hospital beside the university campus, also in Bruce. Nobody searches by council area here, because the Legislative Assembly carries local government responsibilities as well and the ACT has no councils; people search by town centre and suburb, so a clinic in Belconnen and one in Tuggeranong should each say exactly where they are. Rooms over the border in Queanbeyan are in NSW, where the state's code of conduct and complaints notice apply and clinicians treating workers in the NSW scheme need SIRA approval, as our Sydney allied health page explains.
Working with us from Canberra. We're an Adelaide team at Ste 3/110 Hutt St and work with ACT practices by phone and email. Canberra is 30 minutes ahead of us year-round, since South Australia and the ACT start and end daylight saving on the same Sundays. Our current clients are in SA, NSW, VIC and QLD. We haven't built for an ACT business or an allied health clinic yet; the two projects below are the nearest match to what a Canberra clinic needs.
Neither of these is a clinic or a Canberra business. Resolve Forward takes clients from a priced service to online booking and a structured intake, and Simple Engineers publishes fee ranges and lets customers attach documents to a quote request, which is close to what a clinic needs for referral letters and claim paperwork.
A Sydney family dispute resolution practice. Each priced package links to online booking, and a five-step intake form collects what the practice needs before a first session, much as a clinic gathers claim and referral details from a new client.
Visit the Resolve Forward site (opens in a new tab) See it in our portfolio
Adelaide structural engineers. The quote form shows fee ranges up front and accepts file uploads, so a homeowner can attach plans. On a clinic site the same kind of form could take a GP referral or a Comcare determination letter, if you'd rather receive them that way than through your practice software.
Visit the Simple Engineers site (opens in a new tab) See it in our portfolio
“He was incredibly hands-on, always available to answer questions, and made every requested change promptly and without hesitation.”
★ 5.0 from 33 Google reviews (opens in a new tab)
See all 14 recent client sites in our portfolio.
$399
A sole practitioner or mobile clinician: what you treat, your registration or association membership, the claims you accept (Comcare, ACT workers compensation, MAI), fees, the suburbs you cover and a booking button.
Our suggestion for a single Canberra clinic
$899
One clinic: home, a fees and claims page that keeps Comcare, private-sector workers compensation, MAI, NDIS, Medicare plans and health funds apart, and a team page with each clinician's bio and booking link.
$1,499
Rooms on both sides of the lake, or in Canberra and Queanbeyan: a page per location and discipline, the team, a referrers page, a children's services page and room for the ACT and NSW notices if you want them online.
Which clinicians see Comcare clients, and what to have ready: the claim number, the claims manager's details and, if they have one, the written determination approving treatment. For physiotherapy and psychology, Comcare can fund an initial five sessions on a government agency employee's accepted claim before a treatment plan is needed, which is worth a line so the paperwork doesn't surprise anyone. We link to Comcare's own pages rather than restate its rules.
Mostly, it shapes what the service pages claim. The ACT's Code of Conduct for Health Care Workers says a health care worker must not give misleading information, including in an advertisement, or make efficacy claims that can't be substantiated. So each page sets out what a session involves, who it suits and the practitioner's qualifications and memberships, in your words. How the code applies to your own practice is a question for the ACT Human Rights Commission.
Both ACT requirements are worded around premises. Section 95 of the Human Rights Commission Act asks health services to display complaints information in a prominent position where the service is provided, and the code asks for the code itself and complaints information to be easily visible and accessible wherever you practise. Neither mentions websites. Some practices add a short page with the Commission's details, linked from the footer, anyway; send us the wording and we'll add it.
One, with a page for each location. Each carries its own address, parking, hours, clinicians and booking link, and the Queanbeyan page can hold the NSW details, such as which clinicians hold SIRA approval, without cluttering the Canberra one. Two separate sites would mean two lots of hosting and twice the updates. Two locations with a few disciplines usually fits the 8-page site at $1,499.
Yes. We can build a form that takes contact details, the reason for referral and an attached file, much like the upload on Simple Engineers' quote form. Health information in the ACT is covered by the territory's Health Records (Privacy and Access) Act 1997 as well as the Commonwealth Privacy Act, so some practices would rather the site explained how to send documents by secure messaging. Either way, the site tells people how you want to receive them.
By phone and email. You send your clinicians, services, fees, the claims you accept, your words and your photos; we build a draft your team can look over on any device, you ask for changes until it's right, and you pay once you approve it. We reply within 24 hours, and with Canberra only half an hour ahead of Adelaide, office hours overlap almost completely.
Tell us your disciplines, where you see clients, how they book now and which claims and funding you accept. We'll quote, build the draft, and you pay only once you've approved it.
We reply within 24 hours. Prefer email? info@webcraftstudio.com.au