Website Design for Allied Health Practices in Adelaide

Websites for Adelaide physiotherapists, occupational therapists, podiatrists, speech pathologists, dietitians, exercise physiologists and counsellors, made by a team on Hutt St and arranged around how South Australia actually works: its own complaints commissioner and code for clinicians outside Ahpra registration, ReturnToWorkSA and CTP claims, and a metro area that runs from Angle Vale down to Sellicks Beach.

What an Adelaide allied health website should cover

Testimonials, titles and claims of benefit follow the same national advertising rules in Adelaide as anywhere else. South Australia's differences are in the surrounding detail: a state code and commissioner for clinicians the National Law doesn't register, a workers compensation scheme that doesn't individually approve most allied health providers, five competing CTP insurers plus a no-fault scheme for catastrophic road injuries, and a long coastal city where most people want a clinic near their own suburb.

  • Bios and service pages checked against two sets of rules

    Physios, OTs, podiatrists, chiropractors, osteopaths and psychologists answer to Ahpra's advertising rules. Speech pathologists, dietitians, exercise physiologists, counsellors and social workers aren't registered under the National Law, so here they come under South Australia's Code of Conduct for Certain Health Care Workers, which follows the national code of conduct for health care workers, including its rule against misinforming clients. In a mixed practice, each bio names the registration or association membership the clinician really holds, and each service page explains what a session involves and who tends to book it. Nothing goes live until you've approved the wording.

  • Work injury clients, described the SA way

    ReturnToWorkSA says allied health and medical providers don't need its formal approval to be paid for treating an injured worker, so a physio's bio has no approval to advertise. What helps is a line naming the clinicians who see work injury clients and asking them to bring their claim number and their claims agent's name. If you name the agents, keep the line easy to change: EML and Gallagher Bassett handle claims now, but ReturnToWorkSA is tendering for claims management from 1 July 2027. Mental health work is set up differently: psychologists, mental health OTs, accredited mental health social workers and counsellors register with ReturnToWorkSA, and all but the psychologists also complete its ReturnToWorkPsych online module.

  • A road injury section that matches the CTP scheme

    South Australian vehicle owners choose one of five CTP insurers when they register: AAMI, Allianz, NRMA Insurance, QBE or Youi. The insurer handling a client's claim can be any of them, so the site shouldn't assume one. The Legal Services Commission notes a prescribed limit on medical services and charges under the scheme, and that insurers can recover amounts paid for unnecessary services or above that limit. If you see these clients, the fees page asks them to bring their claim number and the insurer's name and explains, in your words, how the first visit is charged.

  • A referrer page that picks up where HealthPathways stops

    HealthPathways SA, run jointly by SA Health, Adelaide PHN and Country SA PHN, gives GPs condition-by-condition assessment and referral guidance, and allied health professionals can use it too. It won't tell a practice nurse your fax number or your current wait. One page does: what a referral should include, secure messaging or email details, the funding you accept on referral and how soon a new client is usually seen.

  • Your suburb, and the council areas you reach

    Put the suburb in the page title, the heading and the first sentence, then name the handful of nearby suburbs your clients really come from. Mobile clinicians do better listing council areas and suburbs than drawing a radius: Playford, Salisbury and Tea Tree Gully read very differently to Holdfast Bay, Marion and Onkaparinga, and both differ again from the Adelaide Hills.

  • Booking, getting there and paying

    A Book button on every page opening your Cliniko, Halaxy or Nookal diary, linked to each clinician or to an initial assessment where your system allows, with tap-to-call beside it. Near the top: the street address, parking, step-free access, the nearest tram, bus or O-Bahn stop, whether HICAPS is available for health fund claims, and any early, late or Saturday sessions.

Allied health in Adelaide: South Australia's rules and the city

Registration is national; complaints have a state office too. An Adelaide physiotherapist, OT, podiatrist or psychologist is registered through Ahpra and their national board, and Ahpra lists separate complaint arrangements only for New South Wales and Queensland, so the advertising rules summarised on our allied health page apply here unchanged. Beside Ahpra sits the Health and Community Services Complaints Commissioner (HCSCC), an independent statutory authority set up under the Health and Community Services Complaints Act 2004. It covers health and community services in the public, private and non-government sectors, and it can deal with complaints about registered and unregistered practitioners alike.

The code for everyone Ahpra doesn't register. In 2019, South Australia's Code of Conduct for Certain Health Care Workers, now set out in the Health and Community Services Complaints Regulations 2019, replaced the older Code of Conduct for Unregistered Health Practitioners and brought the state into line with the national code of conduct for health care workers. The Legal Services Commission's Law Handbook gives counsellors, social workers, speech pathologists and audiologists as examples of who it binds, and it also reaches registered practitioners when they provide a health service unrelated to their registration. Workers it covers must display certain information where they practise. If the Commissioner reasonably believes someone has breached the code and that action is needed to protect public health or safety, it can make an interim prohibition order lasting up to 12 weeks; a final order made after an investigation can apply indefinitely, and the Commissioner can publish a public statement naming the person. The display rule is about where you practise. How it applies to a website, or to a therapist who only sees clients at home or school, is for the HCSCC to answer; if you'd like the code and the Commissioner's contact details on a page linked from your footer, we'll add them.

Three injury schemes, three different conversations. ReturnToWorkSA expects allied health professionals to work to its clinical framework for health services and to keep the worker's case manager informed, and it publishes management plans for chiropractic, exercise physiology, occupational therapy, osteopathy, physiotherapy, psychology, speech pathology and mental health practitioners. EML and Gallagher Bassett manage its claims under a contract that runs out before a new claims management contract is due to begin on 1 July 2027; ReturnToWorkSA expects to announce the outcome of that tender in early 2027. Road injuries are split. Most go through the fault-based CTP scheme, where five private insurers are overseen by an independent CTP Insurance Regulator. Catastrophic injuries from a crash on or after 1 July 2014, such as paraplegia, brain injury, serious burns or blindness, come under the no-fault Lifetime Support Scheme, administered by the Lifetime Support Authority, which pays for treatment, care and support such as rehabilitation and respite care. A clinic that works with its participants can say so in one plain line.

Referrals, and an early start for children's NDIS work. Primary care support for the city comes from Adelaide PHN, whose area the federal health department puts at about 1.2 million people, from Angle Vale and One Tree Hill in the north to Sellicks Beach and Kangarilla in the south; the rest of the state, Kangaroo Island included, is Country SA PHN. South Australia was one of the first NDIS launch sites, and it started with children: the 2013–14 federal Budget planned for the launch, from July 2013, to cover children aged up to 5 in its first year, up to 13 in the second and up to 14 in the third. Paediatric OTs, speech pathologists and physios here should still state their NDIS registration status and the plan types they accept exactly. Worker screening through the DHS Screening Unit, and the local area coordination partners for each part of Adelaide, are covered on our Adelaide NDIS provider page.

A city people search suburb by suburb. Metropolitan Adelaide is divided among councils from Playford and Salisbury in the north, through Charles Sturt, Port Adelaide Enfield and West Torrens in the west, Norwood Payneham & St Peters and Burnside in the inner east and Unley and Mitcham south of the city, to Marion, Holdfast Bay and Onkaparinga along the southern coast, with the Adelaide Hills Council and, further up the freeway, Mount Barker. Name your own corner of it. We're at Ste 3/110 Hutt St in the city; most of our projects run by phone and email, Adelaide ones included, and if you'd rather meet before starting, that can be arranged. No allied health clinic is in our portfolio yet, so the two Adelaide sites below are shown for the parts of the job they share with a clinic site.

Adelaide sites with features a clinic site needs

Neither of these is an allied health practice. Golden Years Aged Care Support, in Northern Adelaide, takes referrals from other care providers and is written for older readers; Simple Engineers, also in Adelaide, puts fee ranges into its quote form, much as a clinic might show initial and follow-up consult fees.

Home page of the Golden Years Aged Care Support website

Golden Years Aged Care Support

Home & care services · Northern Adelaide

In-home support for older people across Northern Adelaide. Nine services sit on one page, aged care providers get their own referral choice on the enquiry form, and the large type and tap-to-call on every page suit clients who would rather ring than type: much the same brief as a clinic home page plus a referrers page.

Home page of the Simple Engineers website

Simple Engineers

Professional services · Adelaide

Structural engineers working for Adelaide homeowners and builders. Its quote form shows fee ranges and takes file uploads, and the site carries four service pages and 16 articles. For a clinic, the fee ranges idea carries straight across; whether referral letters arrive through a web form or by secure messaging is your call.

“…Salem walked us through everything, gave us a fixed quote so we knew exactly what we were paying, and turned around the build faster than we thought possible.”

SA Tiling Pro Pty Ltd, Google review

What an allied health website costs in Adelaide

One page

$399

A sole or mobile clinician: what you treat and who you see, your Ahpra registration or association membership, the council areas you visit, fees, any ReturnToWorkSA, CTP or NDIS work, and a Book button.

Our suggestion for a single Adelaide clinic

Up to 3 pages

$899

One clinic: home, a fees and funding page covering Medicare plans, health funds, NDIS, work injury and CTP claims, and a team page giving each clinician a profile and their own booking link.

Up to 8 pages

$1,499

Rooms in two suburbs, say Norwood and Mawson Lakes, or several disciplines: a page per site and discipline, the team, a GP referrer page, a page for injured clients and a short page for the HCSCC code.

  • Payment. No deposit. We build your draft first, you ask for as many changes as you like, and you pay once you approve it. If you don't go ahead, you owe nothing.
  • GST. WebCraft Studio isn't registered for GST, so no GST is added.
  • Timing. Most sites are live within 5–10 days of us getting your words and photos; bigger sites (up to 8 pages) take 2–3 weeks.
  • Hosting. After launch, hosting is $30 a month: hosting, security monitoring, backups, email support and unlimited text and image changes on your existing pages. New pages or features are quoted first. No contract, cancel anytime.
  • Domain and email. We register your domain in your name (about $20 a year), connect it to your site and set up your business email.

See full pricing and what each package includes

Questions from Adelaide allied health practices

Our speech pathologists and dietitians aren't Ahpra-registered. What does South Australia expect of them?

They come under the state's Code of Conduct for Certain Health Care Workers, which the HCSCC oversees and which requires certain information to be displayed where they practise; the HCSCC can tell you exactly what. On the website, their bios name the association they belong to, such as Speech Pathology Australia or Dietitians Australia, without implying Ahpra registration. A footer link to a page with the code is easy to add; whether your practice needs one is a question for the HCSCC.

Can our physios' bios say they're ReturnToWorkSA approved?

ReturnToWorkSA says allied health and medical providers don't need its formal approval to be paid for treating work injuries. Its approval is for particular return to work services, such as return to work assessments, so unless your practice holds it, “ReturnToWorkSA approved” claims something the scheme hasn't granted. Wording like “sees work injury clients” is accurate. Mental health services are different: psychologists, mental health OTs, accredited mental health social workers and counsellors register with ReturnToWorkSA, and all but the psychologists complete its ReturnToWorkPsych module. Check any wording against ReturnToWorkSA's own pages, then send it to us.

What should the site say to someone injured in a car crash?

Whether you see CTP clients, and that they should bring their claim number and the name of the insurer handling it, which can be any of the five CTP insurers. If you also work with Lifetime Support Scheme participants, a separate line says so. We link to the CTP Insurance Regulator and the Lifetime Support Authority rather than restating their rules, and the wording about fees and approvals comes from you.

We're in Mawson Lakes. How many suburbs should the site name?

Your own suburb clearly, then the few your clients actually travel from, perhaps Salisbury, Pooraka and Parafield Gardens. A mobile therapist covering the north might list Playford, Salisbury and Tea Tree Gully by council and say whether Gawler is in or out. A long list of every suburb in the state helps nobody choose, and changing the list later is one of the text edits the $30 a month hosting covers.

Our intake form asks about symptoms and history. What privacy rules apply?

The Office of the Australian Information Commissioner says the federal Privacy Act covers every health service provider whatever its turnover, so a small Adelaide practice is included. We build the form with only the fields you ask for, send it to the inbox you choose and put a link to your privacy policy beside the Send button. What the policy says, and whether clinical detail belongs in a web form at all, is your decision; the OAIC's guidance for health service providers is the place to start.

You're on Hutt St. Can we meet before we start?

Yes. Call 0451 072 412 and we'll arrange a time. Most practices choose phone and email instead, which suits clinicians with full diaries: you send your team, services, fees, words and photos, we send a link to the draft, and you ask for as many changes as you need. You pay once you approve it, and we reply within 24 hours.

Ready to start your Adelaide practice's website?

Tell us your disciplines, your suburb or the council areas you visit, the schemes your clients claim under and how they book now. We'll send a quote, build the draft, and there's nothing to pay until you've approved it.

We reply within 24 hours. Prefer email? info@webcraftstudio.com.au