Websites for Melbourne psychologists, provisional psychologists, counsellors and psychotherapists in private practice, built so a client can see which clinician suits them, whether WorkSafe, the TAC or Victoria's Financial Assistance Scheme can fund the sessions, and how to book the first one without having to ring.
Victoria pays for therapy through its own schemes, and each sets its own rules about who may provide it. A new client might hold a WorkSafe claim number, an interim counselling approval from the Financial Assistance Scheme, a TAC claim after a crash, or a GP's referral under Better Access. Before booking they want two answers: can this practitioner see them under that arrangement, and how does payment work?
In a Victorian group practice, funding often depends on the individual clinician. WorkSafe says providers treating injured workers must be registered with it, and for counsellors that registration needs level 3 or 4 ACA membership or full clinical membership of PACFA. The FAS recognises its own set of practitioner types and considers provisional psychologists only case by case. So each bio carries a short line, such as “sees WorkSafe and FAS clients”, and the fees page points to the bios instead of repeating every name.
Victoria's tribunal for victims of crime has stopped taking new applications, and the Financial Assistance Scheme took over from 18 November 2024, so a fees page written before then needs updating. If you see FAS clients, name the new scheme, note that interim approval now covers up to 10 sessions, and give the FAS Helpline (1800 161 136) for anyone who hasn't applied yet.
For mental injuries from 31 March 2024, WorkSafe's practice directive says only a GP or psychiatrist can diagnose the injury, so a psychologist's page shouldn't suggest that your assessment is what a claim depends on. What it can say is that you're a registered WorkSafe provider, that provisional payments may cover reasonable treatment while a mental injury claim is decided, and where to read WorkSafe's eligibility rules.
If your practice takes on provisional psychologists completing an internship or a higher degree, the Psychology Board says they must only use the title Provisional Psychologist. That title carries through to their bio, the team page and the booking menu, and if their fee differs from that of colleagues with general registration, the fees page shows both.
Each page says the practice isn't a crisis service and lists 000, Lifeline on 13 11 14 and SuicideLine Victoria on 1300 651 251, a free service that answers around the clock for people in Victoria and also supports people bereaved by suicide. A practice that sees people living with family violence adds Safe Steps, which takes family violence calls from Victorians 24 hours a day, on 1800 015 188.
Victoria's Mental Health and Wellbeing Locals offer free support to adults aged 26 and over, with no GP referral, Medicare card or mental health plan needed. When your list is closed or the gap is more than someone can manage, one sentence naming the Local nearest your rooms, such as Northcote, Ringwood or Werribee, means the visitor leaves with somewhere to go.
A client in Moonee Ponds choosing between rooms in Essendon and the CBD weighs the trip as much as the clinician. Each location page gives the street and level, the nearest train station or tram route, whether street parking is metered or time-limited, and the days each clinician is in, with a booking link that opens that location's diary in Halaxy, Coreplus, Cliniko or your own system.
Ahpra sets out different complaint arrangements for residents of New South Wales and Queensland, and Victoria isn't one of them, so a concern about a Melbourne psychologist goes to Ahpra and the Psychology Board, and the national rules on testimonials and endorsed titles set out on our main psychologists and counsellors page apply as written. Counsellors sit outside Ahpra registration and come under the Health Complaints Commissioner, which lists them among the general health service providers bound by Victoria's general code of conduct and says they must display information about the code and about making a complaint. The Health Records Act 2001 applies to private practices of any size, and the Department of Health names psychologists among the providers it covers. Our Melbourne allied health page goes through both; the rest of this section is about what is particular to mental health practice here.
WorkSafe Victoria registers psychologists and counsellors separately. Psychologists apply with their Psychology Board registration number and must keep that registration current to remain WorkSafe providers. Counsellors need level 3 or 4 membership of the Australian Counselling Association or full clinical membership of PACFA, and WorkSafe says it can only pay for counselling delivered by registered counsellors. Claims for mental injuries from 31 March 2024 follow newer rules: the injury must cause significant dysfunction and be diagnosed by a GP or psychiatrist, and an injury predominantly caused by stress or burnout from usual work events, such as workload pressure, is excluded, although stress or burnout resulting from traumatic events, even ones typical of the job, can still be compensable. While a mental injury claim is pending, provisional payments can cover reasonable treatment, and they continue for up to 13 weeks if the claim isn't accepted. The Transport Accident Commission covers people injured in transport accidents and publishes its own fee schedule for psychology services. A practice site doesn't need to restate any of this: WorkSafe's provisional payments page (opens in a new tab) and its mental injury practice directive (opens in a new tab) stay current where a summary might not.The Victims of Crime Financial Assistance Scheme replaced the Victims of Crime Assistance Tribunal from 18 November 2024, so victims of violent crime in Victoria now apply to the scheme rather than to a tribunal. Its guidelines recognise Ahpra-registered psychologists, counsellors who are at least level 3 ACA members or full clinical or certified practising members of PACFA, and AASW-accredited social workers, among others, and say the FAS may also consider other providers with suitable skills and qualifications, provisional psychologists among them. From 1 July 2026 interim assistance rose from five sessions to up to 10, available without documentary evidence of psychological injury, and sessions beyond 20 need a report on the ongoing need for counselling, which the FAS may request and pay for. Approved future sessions are paid after each one is delivered and the FAS has been told, so your invoicing note and cancellation terms belong right beside the FAS paragraph. The FAS counselling guideline (opens in a new tab) lists every recognised provider type.
Free care in Melbourne also comes through two routes outside Medicare. The state's Mental Health and Wellbeing Locals see adults aged 26 and over at no cost and without a referral, with metropolitan sites including Sunshine, West Footscray, Northcote, South Morang, Ringwood, Lilydale, Dandenong, Frankston, Pakenham, Cobblebank and Werribee; people aged 12 to 25 are generally pointed to headspace. In the north and west, North Western Melbourne PHN commissions free sessions through CAREinMIND for people who live, work or study in its region and can't afford, or aren't eligible for, other local services, starting with a referral from a GP or another health or community professional. Private clients may search by suburb and by what they want help with: a couples counsellor in Elsternwick, a child psychologist in Glen Waverley, an ADHD assessment near Box Hill. Naming your real suburb on each rooms page, and describing only the presentations you actually work with, serves all of them.
We're an Adelaide team, so a Melbourne practice works with us by phone and email. We haven't yet built a site for a psychology or counselling practice; the two closest projects are below, and one of them is for a Melbourne practitioner.
Neither is a therapy practice. Dr Tabara Dione coaches doctors in confidence from Melbourne, and Resolve Forward is a Sydney family dispute resolution practice. Both sites give a hesitant first-time visitor one clear way to begin.
Confidential coaching for doctors, run by a Melbourne specialist anaesthetist. Someone weighing up coaching can read about her medical career before committing to anything, then either book a discovery call online or write through the contact form, which suits people who would rather write first than talk.
Visit the Dr Tabara Dione site (opens in a new tab) See it in our portfolio
Its priced packages show the cost before anyone books and link straight to online booking, and a five-step intake form gathers background before the first meeting instead of during it. A psychology practice could use the same pattern for its new-client paperwork.
Visit the Resolve Forward site (opens in a new tab) See it in our portfolio
“Salem was fantastic to work with on our accounting firm’s website. From day one, he was professional, responsive…”
★ 5.0 from 33 Google reviews (opens in a new tab)
See all 14 recent client sites in our portfolio.
$399
A single practitioner: who you work with and how, your registration or ACA or PACFA membership, fees and Better Access, a line on WorkSafe, the TAC or the FAS if you take them, your booking link and the Victorian urgent-help lines.
Usually right for a solo Melbourne practice
$899
Home, an about page with registration, endorsement or membership, and a fees page setting out private fees, Better Access, WorkSafe, the TAC, the FAS and your cancellation terms. A counsellor's link to the HCC's general code can sit in the footer.
$1,499
A group practice with general and provisional psychologists, or rooms in two suburbs: a page per clinician or location showing scheme status and days, pages for your main client groups, a referrers page, fees and contact.
That you see FAS clients, on the bios of the clinicians who do and on the fees page, using the scheme's current name, since VOCAT no longer accepts new applications. Add how you invoice and what happens with late cancellations, and link to the FAS counselling guideline (opens in a new tab) for session numbers and eligibility, because those are decided by the scheme. Someone who hasn't applied yet can call the FAS Helpline on 1800 161 136 on weekdays, and the Victims of Crime Helpline on 1800 819 817 gives general advice and support.
Only in general terms, with a link. WorkSafe says provisional payments can cover reasonable treatment for a work-related mental injury while a claim is pending, and for up to 13 weeks if it isn't accepted. Whether a particular injury qualifies turns on rules that changed for injuries from 31 March 2024, including a diagnosis by a GP or psychiatrist, so that's for the worker and WorkSafe to settle. Your page can say you're a registered WorkSafe provider and what a client should bring to the first session.
The Psychology Board says provisional psychologists in an approved internship or higher degree must only use the title Provisional Psychologist, so that's how their bio, the team page and any booking menu describe them. If their fee is different, or some funding doesn't apply to their sessions, the fees page says so next to their name. Check each scheme's own rules; the FAS, for one, doesn't list provisional psychologists among its standard provider types and considers them case by case. When someone moves to general registration, changing the title is a text edit covered by the $30 monthly hosting.
If you're registered with WorkSafe, yes. WorkSafe can only pay for counselling from registered counsellors, and registration needs level 3 or 4 ACA membership or full clinical membership of PACFA, so a bio stating the membership level you actually hold lets a client or claim manager check it quickly. The HCC's guidance for general providers (opens in a new tab) also applies to counsellors in Victoria; if you want the code and complaints information reachable from the site, send us the current material and we'll link it from the footer. We lay out what you give us and don't advise on compliance.
If your list is often full, it helps. A short line on the contact or fees page saying that Victoria's Mental Health and Wellbeing Locals offer free support to adults aged 26 and over, linked to the Better Health Channel's list of Locals (opens in a new tab), gives someone you can't take a next step. Keep it separate from your urgent-help note, which is for people who need help right now.
By phone and email, as all our clients outside Adelaide do. Our team works from Ste 3/110 Hutt St, Adelaide, and our current clients are in SA, NSW, VIC and QLD, Dr Tabara Dione's coaching practice in Melbourne among them. You send the words, photos and clinician details, we send a link to the draft, you ask for as many changes as you need, and you pay once you approve it.
Tell us who's on your team, where you consult and which Victorian schemes each clinician takes. We'll quote it, build the draft, and you pay only once you approve it.
We reply within 24 hours. Prefer email? info@webcraftstudio.com.au