Websites for psychologists, counsellors and psychotherapists in Brisbane private practice, laid out so a person on either side of the river can see what you help with, which Queensland schemes can pay for sessions with you, and how to make a first appointment.
Queensland pays for therapy through routes that work differently from other states, and plenty of people reach a practice site already holding one of them: a WorkCover claim still waiting on a decision, a Victim Assist application, a place in a free therapy program, or a GP's plan under Better Access. The site has to tell each of them, in a sentence or two, whether you can see them and what they should sort out first.
WorkCover Queensland usually pays for psychology or counselling sessions while a mental injury claim is being assessed, provided the worker has lodged the claim and holds a work capacity certificate from their doctor confirming the diagnosis. If you see WorkCover clients, a paragraph on the fees page can say so, ask for the claim number at booking and link to WorkCover for the detail, so nobody assumes they have to wait for a decision before ringing you.
Someone injured by violence in Queensland can ask Victim Assist Queensland to cover up to 12 counselling sessions, and more if their practitioner writes a comprehensive clinical report. The client lodges receipts, invoices or a treatment plan, and only the out-of-pocket part counts once Medicare or insurance has paid. If you're an approved practitioner, the fees page says so. Missed and cancelled sessions aren't claimable, so your cancellation terms belong right beside that note.
Counsellors, psychotherapists and others outside Ahpra registration practise under the National Code of Conduct for Health Care Workers (Queensland). It says they must not misinform clients, and it asks for the code, and how to complain, to be displayed or made available wherever they provide services. In practice that means a bio listing the ACA or PACFA membership you actually hold, at its real level, and no wording that hints at registration you don't have.
The urgent-help note on each page lists 000 for emergencies, Lifeline on 13 11 14, and 1300 MH CALL (1300 642 255), Queensland Health's 24-hour triage line that connects callers with their nearest public mental health service. It only takes calls from within Queensland, so a practice that sees interstate clients by video adds the line for their state as well.
People search for a psychologist in Toowong, a counsellor in Carindale or a child psychologist near Chermside. If you consult in Spring Hill on Tuesdays and Bulimba on Fridays, each location gets its own page: the days, the building and level, whether clients wait in a shared reception, where to park, and a booking link set to that location's calendar in Halaxy, Coreplus, Cliniko or whatever you use.
GPs, psychiatrists and paediatricians want the age groups and presentations you work with, whether you accept Better Access, WorkCover, Victim Assist or NDIS clients, roughly how long a new client waits, and where a referral should go. One short page with your secure messaging details answers that without a phone call from their reception staff.
Psychologists are registered nationally, so the Ahpra advertising rules on our main psychologists and counsellors page, such as no testimonials about the clinical aspects of care and no claim about a title, registration, endorsement or qualification that isn't correct, bind a Brisbane practice exactly as they would one in Melbourne. Complaints take a different road here. Concerns about the health, conduct or performance of a registered practitioner in Queensland go to the Office of the Health Ombudsman (133 646), which works on complaints about registered practitioners with Ahpra in what it calls a co-regulatory model, and which also deals with complaints about unregistered practitioners such as counsellors. Where a practitioner poses a risk to public health and safety it can take immediate action, including interim prohibition orders, and it can issue prohibition orders to unregistered practitioners. Some complaints go to local resolution instead, a voluntary process in which the client and the practitioner settle the matter between them, with the Ombudsman helping to clarify the issues. Our Brisbane allied health page walks through the Queensland code in more detail.
Two state schemes pay private practitioners. WorkCover Queensland funds treatment for work-related mental injuries and will usually begin paying for GP, counselling, psychology and psychiatry appointments before a claim is decided; if the claim is rejected the funding stops, but the worker doesn't have to repay what has already been spent. Queensland workers can also call the Workers' Psychological Support Service on 1800 370 732, a free, confidential and independent callback service, open in business hours, that isn't a crisis line. Victim Assist Queensland covers counselling for victims, witnesses, parents of child victims and family members of people killed by an act of violence in Queensland, once the violence has been reported. Sessions must be with an approved practitioner and treat harm caused by the violence, and anything already funded by Medicare, private insurance, Queensland Health, WorkCover or the NDIS can't be claimed. Both schemes revise their rules, so a site does better linking to WorkCover's early mental health support guide (opens in a new tab) and Victim Assist's counselling page (opens in a new tab) than restating them.
Free and low-cost therapy is arranged differently north and south of the river, because Brisbane sits across two primary health networks: Brisbane North PHN, whose area runs from Indooroopilly up to Redcliffe and Kilcoy, and Brisbane South PHN, which covers Wynnum to Inala and Beenleigh. On the north side, Brisbane North PHN commissioned the Medicare Mental Health Centre at 566 Lutwyche Road, open weekdays from 9am to 4.30pm since August 2025, where people in distress can walk in without an appointment, referral or treatment plan. When it opened, the Government said further northside centres would follow in Chermside, The Gap, Redcliffe and Everton Hills. On the south side, Wesley Mission Queensland runs the Brisbane South Psychological Therapies Program for residents of the Brisbane South PHN region who are socioeconomically disadvantaged, a current Health Care Card being one example, and who meet a further criterion such as experiencing homelessness or domestic and family violence. A referral from a GP, psychiatrist or paediatrician opens up to 10 sessions, including an intake session, over three months in the general stream. Anyone else can make a provisional referral for six sessions, and more then need a GP's Mental Health Care Plan.
If you deliver sessions for a program like that, the website should explain that those places start with an intake or a referral, while the Book button stays for private and Better Access clients. The Queensland schemes and 1300 MH CALL work the same for a client in Toowoomba or Mackay who sees you by video, so one fees page can serve clients statewide; a client in Tweed Heads needs the NSW equivalents, which our Gold Coast psychologists page sets out.
We're an Adelaide team and work with Brisbane practices by phone and email. We haven't built a psychology or counselling site yet. The two projects below, one for a Queensland client on Brisbane's Bayside, are the closest to what a practice site does.
Neither is a therapy practice. Queensland Dance & Performing Arts is a Bayside school whose families enrol online, and Resolve Forward is a Sydney practice whose clients, often in the middle of a separation, book their first session through the site.
A 12-page site for a dance school in Thorneside, with a page per program, a weekly class timetable, FAQs and an online enrolment form. A group practice can borrow the timetable idea to show which clinicians are in which rooms on which days.
Visit the Qld Performing Arts site (opens in a new tab) See it in our portfolio
A Sydney family dispute resolution practice. Priced packages link straight to online booking, and a five-step intake form gathers background before the first meeting, much as a psychology practice might collect intake details before an assessment.
Visit the Resolve Forward site (opens in a new tab) See it in our portfolio
“They were very helpful and envisioned exactly what I was wanting for my website. They created the site very promptly and cost efficient.”
★ 5.0 from 33 Google reviews (opens in a new tab)
See all 14 recent client sites in our portfolio.
$399
One practitioner in one set of rooms: what you help with, your registration or membership, fees and rebates, a line on WorkCover or Victim Assist if you take them, your booking link and the Queensland urgent-help numbers.
Our usual suggestion for a solo practice
$899
Home, an about page with registration, endorsement or membership, and a fees page covering Better Access, private fees, WorkCover's early treatment, Victim Assist and cancellations. A counsellor's link to the Queensland code fits in the footer.
$1,499
A group practice, or rooms north and south of the river: a page per clinician or location with days and transport, pages for your main client groups, a referrers page, fees and contact.
What WorkCover Queensland itself says: that it usually pays for psychology or counselling sessions while a mental injury claim is assessed, once the claim is lodged and a doctor's work capacity certificate confirms the diagnosis. Add what you need from the client when they book, such as the claim number, and link to WorkCover's guide (opens in a new tab) for the rest. Whether a particular person is covered is for them and the insurer to settle, not the website.
A line on each approved practitioner's bio and on the fees page saying you see Victim Assist clients, that clients can claim up to 12 sessions by lodging receipts, invoices or treatment plans, and that missed or cancelled sessions aren't covered. Eligibility depends on the violence having happened in Queensland and having been reported, so link to Victim Assist's counselling page (opens in a new tab) rather than summarising it.
The code's display clause is about wherever you provide services: the code, or access to it, and information on complaining to the Health Ombudsman. The Health Ombudsman's code page (opens in a new tab) explains what's expected and notes that some providers are exempt from the complaints-information requirement, so check your own setup there. If you work from rented rooms or only online and want both reachable from your site, send us the current versions and we'll add a page linked from the footer. We place what you send; we don't give compliance advice.
In two short sections on the fees page. Private and Better Access clients use your Book button. Program places begin with a referral to Wesley Mission Queensland's intake team, from a GP, psychiatrist or paediatrician, or provisionally from anyone else, so the site says who might be eligible and links to the program's page (opens in a new tab) instead of copying its criteria, which can change.
Both, each in its place. The rooms page gives the suburb, street and parking; the home page can say you see clients across Brisbane and, if you offer it, by video anywhere in Queensland. A person looking for a psychologist in Indooroopilly or Wynnum will look for that suburb name, and naming the real one is accurate as well as useful.
By phone and email, which is how we work with every client outside Adelaide. Our team is at Ste 3/110 Hutt St, Adelaide, and our current clients are in SA, NSW, VIC and QLD, including Queensland Dance & Performing Arts in Thorneside. You send your words, photos and clinician details, we send you a link to the draft, you ask for changes until it reads right, and you pay once you approve it.
Send us a note about your rooms, the people you see and the Queensland schemes you take. We reply within 24 hours, and you see the whole draft before you pay anything.
We reply within 24 hours. Prefer email? info@webcraftstudio.com.au