Registration is national. Psychologists are registered through Ahpra and the Psychology Board of Australia, so the advertising rules on our main psychologists and counsellors page, such as no testimonials about clinical care and endorsed titles only for those who hold the endorsement, apply to a Sydney practice as they would in Perth. Complaints are handled differently here. When someone complains about a NSW psychologist, the Health Professional Councils Authority notifies both the Psychology Council of New South Wales and the Health Care Complaints Commission, and the two consult and decide which of them deals with it. The Council reports 15,922 registered psychologists in NSW in 2024–25 and 474 complaints received, with clinical care and communication the most frequent subjects. A website plays no part in that process, but fees, cancellation terms and reply times written plainly on it mean a client knows what to expect before the first session.
Counsellors and psychotherapists sit outside Ahpra registration, so in NSW they come under the Code of Conduct for non-registered health practitioners in Schedule 3 of the Public Health Regulation 2022, which the HCCC enforces. Among its requirements, practitioners must not misinform clients about themselves or their practice, and must have and follow policies that protect client confidentiality and privacy. Both bear on a website: on how a bio describes qualifications and memberships, and on what an enquiry form asks for and where it goes. If the HCCC finds a breach that puts the public at risk, it can prohibit a practitioner from providing health services, place conditions on how they practise, or make a public statement warning about them. NSW Health's code of conduct page (opens in a new tab) explains the display requirement, and our Sydney allied health page covers the same code for other professions.
Two state schemes bring clients to private practitioners. Under the Victims Support Scheme, run by Victims Services, eligible victims of violent crime, modern slavery or road crime in NSW can receive up to 22 hours of counselling with an approved counsellor. Registered psychologists, AASW members, level 3 or 4 members of the Australian Counselling Association, PACFA clinical members and some other professionals can apply for approval if they have relevant tertiary qualifications, at least three years' experience, indemnity insurance, a Working with Children Check and a police check from the last 12 months; the scheme's approved counsellor page (opens in a new tab) has the full list. The other is workers compensation. For injuries notified to the employer from 1 July 2026, icare's reform FAQs (opens in a new tab) say a primary psychological injury claim is limited to injury caused by defined traumatic events, such as violence or witnessing a serious incident, or defined conduct events, such as bullying, sexual or racial harassment or excessive work demands, with impairment thresholds for some benefits rising again in 2027 and 2029.
Every Primary Health Network is required to fund short-term psychological therapy for people who are poorly served by Medicare-funded care. In Central and Eastern Sydney that program is Psychological Support Services: free therapy, face to face or by telehealth, for residents of the region with an individual income below $67,000 or a family income below $140,000, referred by a GP or certain other practitioners and delivered through a lead agency, APMHA HealthCare. If you see clients under a program like this, the site needs to explain that those places start with a referral, not with your Book button. Private clients, meanwhile, may be looking for a counsellor in Bondi Junction, a child psychologist in Castle Hill or a psychologist near Parramatta station, so each rooms page names its suburb and how to get there.
We're an Adelaide team and work with Sydney practices by phone and email. We haven't built a psychology or counselling site yet; the two closest projects, one of them for a Sydney practice, are below.