Websites for disability support providers across Newcastle, Lake Macquarie and the Lower Hunter, where the NDIS took its first NSW participants in July 2013. Families, local area coordinators and early childhood staff can see what you deliver, which suburbs you reach and how to refer someone.
Most people who land on a Hunter provider's site already have two or three names to compare: a parent, a participant, a coordinator or a plan manager. They want to know straight away whether you reach their suburb, whether you're registered for the way their plan is managed, and how to send a referral.
On the NDIA's figures for 30 June 2026, 8,766 participants lived in the City of Lake Macquarie and 6,321 in the City of Newcastle. If your workers go to Glendale, Cardiff, Charlestown, Toronto or Morisset, list those suburbs by name. A family in Belmont looking for support won't assume that a provider calling itself "Newcastle" comes to them.
Inside the City of Newcastle, the busiest statistical areas are Wallsend–Elermore Vale (937 participants), Maryland–Fletcher–Minmi (810) and Mayfield–Warabrook (725). The inner city around Newcastle and Cooks Hill had 309. A service-area list that leads with where participants actually live is more use than one built around your office address.
Across the Hunter New England district, 11.7% of plans were agency-managed at 30 June 2026, almost twice the national figure of 6.0%. Those participants can only use registered providers, so say plainly whether you're registered and for which supports, in the words the NDIS Commission's Provider Register uses. Unregistered providers can say they work with plan-managed and self-managed participants.
Northcott delivers the early childhood approach in Hunter New England, with offices in Mayfield and Maitland, and Uniting is the local area coordination partner. A referral page that asks for what those referrers have to hand, such as the participant's age, suburb, the supports wanted and the funding type, saves a round of emails.
Maitland (4,980 participants), Cessnock (3,187) and Port Stephens (2,849) are each a short drive from Newcastle, but each is its own council and its own search. Say which you cover, whether that takes in towns such as Kurri Kurri, Raymond Terrace or Nelson Bay, and how travel is charged. Maitland providers have their own page.
The NDIA counted 2,178 participants receiving supported independent living in Hunter New England at 30 June 2026, the day before SIL became a support that needs registration. A SIL provider's vacancy listings and status line should match what the NDIS Commission shows for the business, and be updated the day that changes.
The first NSW launch site. The scheme, then called DisabilityCare Australia, began bringing people in across the Hunter from 1 July 2013: existing clients in the City of Newcastle first, then Lake Macquarie, then Maitland's in 2015–16, ahead of the rollout across the rest of NSW. Families who joined in those launch years may have had NDIS funding for more than a decade and know how to compare providers, so a site that sets out supports, suburbs and availability in plain terms will serve them better than general reassurance.
Rules shared with the rest of NSW. Registration with the NDIS Quality and Safeguards Commission, and the NDIS Worker Check that NSW runs through the Office of the Children's Guardian and Service NSW, work the same way here as in Sydney. Our Sydney NDIS provider page explains both, along with the 1 July 2026 registration changes for supported independent living. The rest of this section is about the Hunter.
Where participants live. On 30 June 2026 the NDIA counted 37,448 active participants in its Hunter New England service district, which runs from the coast to Tamworth, Armidale and Moree. About 26,100 of them lived in five Lower Hunter councils: Lake Macquarie, Newcastle, Maitland, Cessnock and Port Stephens. Across Newcastle and Lake Macquarie, the largest statistical area was Glendale–Cardiff–Hillsborough, with 1,142, ahead of Wallsend–Elermore Vale (937) and Charlestown–Dudley (898); in Maitland, the Maitland West and Maitland East areas had 1,578 and 1,508. Lake Macquarie has also grown faster: from 6,280 participants in June 2022, against Newcastle's rise from 5,036.
Partners, plan managers and self-managers. Uniting is the NDIA's local area coordination partner for the district and Northcott the early childhood partner, for children younger than 9. In the same data, 68.2% of the district's plans were plan-managed and 14.0% fully self-managed. A plan manager paying your invoices looks for the business name and ABN they'll be matching; a self-manager wants your rates and how you'd like to be paid. Both fit on one referrals page.
Working with us. We're an Adelaide team at Ste 3/110 Hutt St and work with Hunter providers by phone and email. Our nearest project is Phoenix Housekeeping, a family cleaning business in Lake Macquarie that lists NDIS cleans among its services. We haven't yet built for a business whose main work is NDIS supports, and we'd rather you knew that before you ring.
Phoenix Housekeeping is a Lake Macquarie cleaning business whose services include NDIS cleans, and Golden Years Aged Care Support is an in-home aged care service in Northern Adelaide. Neither has NDIS supports as its main work, but both explain sensitive services plainly, and Golden Years gives referring providers a route of their own.
Family-run, based in Lake Macquarie and also covering Cessnock and the Central Coast. NDIS cleans sit alongside housekeeping, end-of-lease and short-stay work, prices are published, suburb pages cover its service area, and the quote form has a discreet call-back option.
Visit the Phoenix Housekeeping site (opens in a new tab) See it in our portfolio
In-home support for older people in Northern Adelaide. Six pages, nine services set out on one page, large readable text, tap-to-call throughout and an enquiry form with its own option for aged care providers making a referral: the job a Hunter provider's referrals page does for coordinators.
Visit the Golden Years Aged Care site (opens in a new tab) See it in our portfolio
“My website is exactly how I wanted. I highly recommend Salem for any business wanting a professional website without the bull.”
★ 5.0 from 33 Google reviews (opens in a new tab)
See all 14 recent client sites in our portfolio.
$399
One page: your supports, registration line, the Newcastle and Lake Macquarie suburbs you reach, worker screening and a referral form.
$899
Home, supports and referrals pages, with your Hunter suburbs grouped by council so a coordinator can check coverage at a glance.
Suits providers covering several Hunter councils
$1,499
Pages for Newcastle, Lake Macquarie and the Lower Hunter areas you cover, a page per support, early childhood, careers and referrals.
Both, if you work in both. Charlestown is in the City of Lake Macquarie, and on the NDIA's June 2026 figures Lake Macquarie had about 2,400 more participants than Newcastle. Use both names near the top of the page and list the suburbs you cover on each side of the council boundary, so neither group of families has to guess.
If it's accurate, yes. Give the year you started and what you delivered then, rather than a general line about experience. Families comparing providers can weigh a specific fact, and it's something the Provider Register won't tell them. Keep it to what you can show: dates, supports and areas, not claims about outcomes.
Give early childhood referrals a short form or section of their own, asking for the child's age, the family's suburb, the supports wanted and how the family prefers to be contacted, and show whether you have a waitlist. The form sends to whichever inbox you choose. If families book intake calls through a tool you already use, we can link it, or build booking into the site, quoted separately.
Your status, described exactly as the NDIS Commission describes it while the application is assessed. Check the Commission's guidance for your situation and send us the wording; we'll use it everywhere your status appears and change it when the decision comes, as a text update covered by the $30 monthly hosting.
We work with Hunter providers by phone and email rather than in person. You send your supports, suburbs and registration details, we build a draft you can share with your team, and you pay only once you approve it. Most sites are live within 5–10 days of us getting your words and photos; bigger sites (up to 8 pages) take 2–3 weeks. We reply within 24 hours.
Send us your registration status, the supports you deliver and the Newcastle, Lake Macquarie and Lower Hunter suburbs your workers reach. We'll quote, build the draft, and you pay only once you approve it.
We reply within 24 hours. Prefer email? info@webcraftstudio.com.au