The NDIS Quality and Safeguards Commission began operating in Victoria on 1 July 2019. Before that, providers registering with the NDIA also had to hold Victorian approval; now the Commission registers providers, and every provider and worker in the scheme, registered or not, must meet the NDIS Code of Conduct. Registration is required for some supports, including specialist disability accommodation, specialist behaviour support, plan management and any service to participants whose funding is NDIA-managed. Supported independent living and NDIS digital platforms joined that list from 1 July 2026, with transitional arrangements, while mandatory registration for support coordination has been paused. Families can check a provider on the Commission's Provider Register.
Victoria also runs its own scheme for the workforce. The Victorian Disability Worker Commission and the Disability Worker Registration Board regulate all disability workers in the state, however their work is funded. Every worker must follow the Disability Service Safeguards Code of Conduct, which is consistent with the NDIS Code; workers and employers must make mandatory notifications about conduct that puts people at risk; and there's an independent complaints service. Registration under that scheme is voluntary, and registered workers appear on a public register a family can search.
In Victoria, the NDIS Worker Screening Check is applied for online through Service Victoria and assessed by the state's NDIS Worker Screening Unit. It's needed by anyone starting in a risk-assessed role with a registered provider, including volunteers, labour-hire workers and sole traders, and a clearance lasts five years. It's recorded on the NDIS Commission's national worker screening database, and it doesn't replace Victoria's Working with Children Check for people whose work also involves children.
Local area coordination in metropolitan Melbourne is split between two NDIA partners across eight named areas. The Brotherhood of St Laurence covers Bayside Peninsula, Brimbank Melton, Hume Moreland (which it now calls Hume Merri-bek), North Eastern Melbourne and Western Melbourne; Latrobe Community Health Service covers Inner Eastern Melbourne, Outer Eastern Melbourne and Southern Melbourne. Those names are a useful way to describe your reach to a coordinator, but a family in Lilydale or Narre Warren is more likely to recognise its own suburb, so we put both on the page.
The words around registration matter. The NDIA's logo guidelines say only a provider registered under section 73E of the NDIS Act may advertise as a "registered provider", and that an unregistered business mustn't use language suggesting it is. We build the site to the status you actually hold, and point you to the NDIA and NDIS Commission guidance for anything you're unsure about. We're an Adelaide team, and we work with Victorian providers by phone and email.
