Websites for disability support providers working on both sides of the Murray. Participants, families, coordinators and plan managers can see which suburbs and towns you reach in NSW and Victoria, how your workers are screened, and how to make a referral.
Albury is in New South Wales and Wodonga is in Victoria, and the NDIA counts them in different service districts with different local partners. One health service runs the hospitals in both cities, but a provider's site still has to be clear about which side it works on and what changes at the border.
Put your NSW areas and your Victorian areas under their own headings. On the NDIA's 30 June 2026 figures, Lavington was the busiest area on the Albury side with 837 participants, ahead of Albury East (735) and Albury North (553); on the Victorian side, the Wodonga area had 1,391 and West Wodonga 828. A coordinator can then see at a glance whether you cross the bridge.
Workers on the NSW side get the NDIS Worker Check through Service NSW and the Office of the Children's Guardian; on the Victorian side the NDIS Worker Screening Check is applied for through Service Victoria and assessed by Victoria's NDIS Worker Screening Unit. Either clearance is valid across Australia, so a short line on the careers page saying which your workers hold is enough.
Working with children checks are issued by each state. NSW's Office of the Children's Guardian lists visitors from interstate working with children for fewer than 30 days among those who don't need a NSW check, and Victoria lets people who normally live outside the state and hold an equivalent check do child-related work there for up to 30 days in a calendar year. If your workers support children on both sides regularly, point applicants to both regulators rather than summarising the rules yourself.
All disability workers in Victoria must comply with the Disability Service Safeguards Code of Conduct, which the Victorian Disability Worker Commission oversees and which has the same requirements as the NDIS Code. A provider supporting participants in Wodonga can mention this in a sentence and link to the Commission rather than explaining it.
Plan management is the norm here: 82.4% of plans in the Murrumbidgee district and 79.6% in Ovens Murray were plan-managed at 30 June 2026, against 68.8% nationally. Put your business name as it appears on invoices, your ABN, your registration status and an invoice contact where a plan manager will find them.
NSW's Labour Day fell on Monday 5 October in 2026; Victoria's was Monday 9 March. Victoria also has the Friday before the AFL Grand Final and Melbourne Cup Day, which some regional Victorian areas hold on a local date instead, and neither is a holiday in Albury. If your office or rosters change on those days, say so on the contact page for the side it applies to.
Greater Hume Shire, which includes Jindera and Holbrook, had 421 participants; Federation Council, which includes Corowa and Howlong, had 380; and the Shire of Indigo, with Beechworth, Chiltern, Rutherglen and Yackandandah, had 531. Name the towns you travel to, and how travel is charged.
Two councils, counted apart. On 30 June 2026 the NDIA counted 2,534 participants in the City of Albury, in its Murrumbidgee service district, and 2,219 in the City of Wodonga, in its Ovens Murray district. Each is the largest council in its own district: Albury is slightly ahead of Wagga Wagga (2,398), and Wodonga well ahead of Wangaratta (1,192). Both have grown quickly, from 1,760 in Albury and 1,561 in Wodonga in June 2022. Added together, the twin cities had about 4,750 participants, split between two states' rules.
State rules on each side. Registration with the NDIS Quality and Safeguards Commission is national, and so is an NDIS worker screening clearance once issued. The application process differs: NSW's is run through the Office of the Children's Guardian and Service NSW, explained on our Sydney NDIS provider page, while Victoria's goes through Service Victoria, with Victoria's voluntary disability worker registration and its worker code covered on our Melbourne NDIS provider page. Children's checks are state-based, with visitor exemptions of 30 days at most on each side. We build your site around what you and your workers actually hold, and link to the official guidance on both sides rather than offering advice of our own.
Different local partners. Intereach delivers local area coordination and the early childhood approach across the Murrumbidgee, Mallee, Loddon and Goulburn districts, which puts it on the Albury side; its Albury office is in Kiewa Street. Ovens Murray isn't among Intereach's districts, so Wodonga families deal with a different NDIA partner. Two families a few kilometres apart can therefore be referred to you by different organisations, and a referral form that asks which side of the border the participant lives on helps you respond to each in the right terms.
Hospitals and holidays. Albury Wodonga Health runs the public hospital campuses in both cities. It operates under the authority of the Victorian Department of Health, is jointly funded by the Victorian and NSW governments and describes itself as Australia's only cross-border public health provider, so discharge planners may be referring participants from either side. Office hours are another trap: Intereach's NSW offices closed on Labour Day, Monday 5 October 2026, while its Victorian team stayed available, and Victoria's Grand Final eve and Melbourne Cup holidays are working days in Albury. A line on your contact page saying which days you're closed on each side saves confusion.
Working with us. We're an Adelaide team and work with regional providers by phone and email. Our current clients are in SA, NSW, VIC and QLD, though none is in Albury-Wodonga and none has NDIS supports as its main work. You send your supports, areas on each side of the river and registration details; we send back a draft link, and you pay once you approve it.
We haven't built for an Albury-Wodonga provider, or for a business whose main work is NDIS supports. The two projects closest in kind are an in-home aged care service in Adelaide and a NSW cleaning business that includes NDIS cleans across three council areas.
In-home support for older people in Northern Adelaide. The enquiry form has a separate option for aged care providers making a referral, which is the same idea as separating NSW and Victorian referrals, and the six pages use large text and tap-to-call throughout.
Visit the Golden Years Aged Care site (opens in a new tab) See it in our portfolio
A family cleaning business in Lake Macquarie, NSW, whose service area spans Lake Macquarie, Cessnock and the Central Coast. Its suburb pages cover each part of that area, which is the approach we'd take to setting out Albury, Wodonga and the surrounding towns.
Visit the Phoenix Housekeeping site (opens in a new tab) See it in our portfolio
“Rebuilt two websites for our businesses and saved us a fortune on hosting etc. Nothing is ever a problem, will email back on a Saturday night if need be.”
★ 5.0 from 33 Google reviews (opens in a new tab)
See all 14 recent client sites in our portfolio.
$399
One page with your supports, NSW and Victorian areas under separate headings, screening, registration status and a referral form.
Suits most cross-border providers
$899
Home, supports, and a referrals page that covers both states: areas, plan manager details, holiday hours and the form.
$1,499
Separate pages for the Albury and Wodonga sides and the towns around them, a page per support, early childhood, careers and referrals.
No. One site with separate headings for your NSW and Victorian areas keeps your registration, supports and contact details in one place, which is what coordinators and plan managers want. Where something differs by state, such as screening, children's checks or holiday hours, give each side its own short paragraph and link to the official guidance.
That your workers in risk-assessed roles hold NDIS worker screening clearances, which are valid across Australia. Children's checks are different, and so is Victoria's worker code, so if your workers support children or work regularly on the Victorian side, check the NSW Office of the Children's Guardian, Victoria's working with children guidance and the Victorian Disability Worker Commission, then send us wording that matches. We'll set it out; we don't give compliance advice.
Only the ones your workers genuinely reach. Each had a few hundred participants or more in its council area on the NDIA's June 2026 figures, and families there search with the town name. A town list is plain text, so changing it later is covered by the $30 monthly hosting.
Yes. If you already use a booking tool, we can link it from the referrals page. We can also build booking into the site, quoted separately. Either way, label the times as applying to both sides; NSW and Victoria both run on eastern time and both observe daylight saving, so the clock is the same on each side and only public holidays differ.
By phone and email. We're an Adelaide (South Australia) web design team working with businesses Australia-wide. We build the draft first, you ask for as many changes as you like, and you pay once you approve it. Most sites are live within 5–10 days of us getting your words and photos; bigger sites (up to 8 pages) take 2–3 weeks. We reply within 24 hours.
Tell us what you deliver, how you're registered and which suburbs and towns you reach on each side of the river. We'll quote, build the draft, and you pay only once you approve it.
We reply within 24 hours. Prefer email? info@webcraftstudio.com.au