Commercial cleaning is bought differently from a home clean. The person enquiring is usually a practice manager, a building or strata manager, or someone in operations who has to justify the choice to a boss or a committee. They want proof you already clean places like theirs, evidence you'll pass their supplier checks, and an easy way to get you on site so you can quote.
The kinds of buildings you already clean
Offices, medical and dental clinics, childcare centres and schools, gyms, retail, warehouses, strata common areas and builders' cleans each come with their own routine and hours. A practice manager wants to see that you've cleaned treatment rooms before; a strata manager wants bins, lifts and foyers covered. On a 3-page site these share one page with a short paragraph each; on the 8-page site your main sectors get a page each, with the tasks and visit frequency you'd normally quote for that kind of building.
A walk-through request instead of a price calculator
Hardly anyone can price an office clean from a form, so the form's job is to get you on site. It asks for the type of premises, suburb, rough floor area and number of levels, how many bathrooms and kitchenettes, how often they want cleaning and at what hours, when their current contract ends, and two or three times that suit for an inspection. If you already schedule inspections in a calendar tool, the button can open that instead, or we can build inspection booking into the site, quoted as part of the job.
Your scope of works, set out as a schedule
Daily, weekly, monthly and periodic tasks in a simple table: bins and kitchen benches every visit, vacuuming and restocking washrooms, then carpet extraction, hard-floor strip and seal, high dusting and window cleaning less often. Say whether consumables such as hand towel, toilet paper, soap and bin liners are included or charged as used. A manager weighing up two quotes then has something concrete to compare.
The compliance pack, named item by item
Larger clients run supplier checks before they sign. List what you can supply: certificates of currency for public liability and workers compensation, safety data sheets for your chemicals, safe work procedures, police checks for staff, and Working with Children Checks if a school or centre asks for them. If you're certified to ISO 9001, 14001 or 45001, name the certifying body, since buyers can check a certificate on the public JASANZ register. If you're prequalified under the Cleaning Accountability Framework, the independent not-for-profit that certifies buildings and prequalifies cleaning contractors on labour standards, say so.
Keys, alarm codes and who's on site after hours
Most commercial cleaning happens when the client has gone home. Explain how you hold keys, swipe cards and alarm codes, whether staff sign in and out, whether the same cleaners come each night, how often a supervisor checks the work, and that your team wears a uniform and carries ID. For a manager handing over access to a building, this can weigh as much as the price.
What happens when something gets missed
A manager replacing a contractor will ask how complaints are handled. Give them a named contact, the way to report a problem (a phone number, an email address or a logbook on site), when you'll respond, and whether you run regular quality inspections. These are your commitments, in your words; we lay them out so they're easy to find.
A labour hire licence, where your state requires one
In Victoria, the Labour Hire Authority says most businesses that supply cleaners to commercial premises need a labour hire licence, and it treats an active website as advertising. South Australia's scheme covered cleaning before it widened to all labour hire providers in 2026, and Queensland's can apply depending on how a contract is arranged. If you hold a licence, we show it with its number beside your contact details so a client can check the public register.