How Much Does a Website for a Home Care or Aged Care Provider Cost?

Support at Home started on 1 November 2025, replacing the Home Care Packages Program and Short-Term Restorative Care, under the new Aged Care Act 2024 that started the same day. The Department of Health, Disability and Ageing says providers must publish the price they most frequently charge for each service on My Aged Care and on their own website, covering every service delivered in the last 12 months across standard hours, non-standard hours, weekends and public holidays. Published prices have to be reviewed at least every two months.

That has two effects on cost. The first is size: a provider offering a dozen services across four time bands has a table of around 50 prices, which is easier to read on a page of its own than squeezed into a home page. The second is upkeep. If every price change means a paid job from your web designer, a rule that asks for a review every two months gets expensive quickly.

On our hosting, updating figures in a table that already exists is a text change, so it's covered by the $30 a month. Send us the new prices and we update the page. We set the table out by service and time of day, with plain headings and no prices hidden in images, so it reads properly on a phone and to a screen reader. What the prices are, and whether they meet the rules, is your call; the department's pricing guidance is the place to check.

The rules themselves are moving. The department has said it will publish a quarterly National Summary of Support at Home Prices showing the median and range providers charge, it encourages providers to limit price increases to no more than two a year, and personal care moved into the clinical supports contribution category from 1 October 2026. The Commonwealth Home Support Program is due to transition no earlier than 1 July 2027. Each of those is a wording change on an existing page, not a rebuild, provided program names sit in ordinary text rather than graphics.

A home care site has two readers who want different things. The older person wants large text, strong contrast, buttons that are easy to press and nothing moving on its own. The son or daughter is often reading late at night on a phone, comparing three providers, and wants prices, areas and a way to enquire without ringing during work hours.

We build for both at no extra charge: a larger base font, contrast checked against the Web Content Accessibility Guidelines, layouts that still work when someone zooms right in, labelled form fields with plain error messages, and a phone number you can tap at the top of every page. Our guide to website accessibility for NDIS and aged care explains what that involves. If a funder or tender panel asks for a formal accessibility audit, that's a separate service from specialist auditors, and we'd point you to one rather than certify our own work.

If you're between one page and three, count the prices. A short list of services fits beside everything else; a full table across four time bands deserves its own page.

Hosting is $30 a month after launch, with no contract, and a domain is about $20 a year in your name. For the three-page site, the first year comes to about $1,279 ($899 to build, $360 of hosting and the domain) and about $380 a year after that. Price table updates, new program wording, changed service areas, new staff photos and a waitlist notice on existing pages are all covered. A new page, such as one for a region you've started serving, is quoted first.

A larger budget is the better choice if you need family or client portals built into the site, live connections to rostering or vacancy systems, professionally produced translations or Easy Read material, a formal accessibility audit, or ads managed each month. We don't write copy or take photos, so if you'd rather hand those over, pick a firm that does. Our guide to the hidden costs of a cheap website has questions worth asking any provider before you sign.