Websites for Sydney support coordinators and specialist support coordination practices, set out for the people who actually send you participants: hospital social workers, local area coordinators, guardians, families and the participant themselves.
Across a city this size, referrers have plenty of coordinators to choose from and little time to compare them. A ward social worker at the end of a shift, or a guardian handling several people at once, will usually call the first practice whose site shows it covers the right district, has room and handles the kind of situation in front of them.
Sydney's public hospitals are run by six metropolitan local health districts, from Nepean Blue Mountains to South Eastern Sydney. Hospital discharge staff think in those terms, so naming the districts you cover, alongside your suburbs, helps a referral from a ward land with you rather than a practice on the other side of the city.
If you hold specialist support coordination work, describe the situations you know: long hospital stays, unstable housing, contact with police or the courts, or participants with a guardian. A referrer matching a complex case looks for those words, not the funding line item.
Where a participant is under a guardianship order, decisions about services and where they live may sit with a guardian. Give guardians their own option on the referral form, and say how you'll keep them informed and seek their consent on proposals.
A practice can be full in the Inner West and taking participants in Macarthur. Show capacity per region if it differs, with a date beside it. Changing that line is a text edit covered by hosting, so it can stay accurate week to week.
Many Sydney coordinators sit inside organisations that also deliver therapy, SIL or daily supports. Say whether yours does, and how participants stay free to choose providers outside it. The hub page covers the Commission's conflict of interest guidance in more detail.
Say whether you visit at home, meet in hospital, at a library or by video, and which languages your coordinators work in. Participants in outer suburbs often want to know if a coordinator will actually come to them before they agree to a first conversation.
The national rules apply in Sydney as everywhere: registration is optional for coordinators unless they work with NDIA-managed participants, the Commission's move to make it mandatory is paused, and workers in risk-assessed roles at registered providers need an NDIS Worker Check, which in NSW is applied for through Service NSW and administered by the Office of the Children's Guardian. Our Sydney NDIS provider page sets that screening process out step by step, so we won't repeat it here.
What is local is the referral network. NSW Health divides metropolitan Sydney into six local health districts: Sydney, South Eastern Sydney, South Western Sydney, Western Sydney, Northern Sydney and Nepean Blue Mountains. For coordinators who take hospital discharge work, those districts are how ward staff describe where a patient is going home to, and a site that lists them reads as familiar. A section per district you cover, listing the suburbs you visit within it, gives referrers and search engines the same picture.
Guardianship is the second NSW-specific piece. The Guardianship Division of the NSW Civil and Administrative Tribunal (NCAT) can appoint a guardian for healthcare, lifestyle and medical decisions, or a financial manager for someone not capable of managing their affairs. Where no one else can act, the Public Guardian can be appointed as guardian of last resort, and it can decide on accommodation, living arrangements and what services a person receives, though not finances. Its guidance for people putting forward proposals asks whether the proposal is covered by the person's NDIS funding and plan. If guardianship cases are a regular part of your work, the site can say you're used to preparing proposals in that form.
Housing and safety come up constantly in Sydney coordination. Applicants for NSW social housing can manage their application online through MyHousing, the NSW Government publishes expected waiting times by area, and Link2home (1800 152 152) is the 24-hour referral line for people who need accommodation urgently. For adults with disability at risk of abuse, neglect or exploitation in their family, home or community, the NSW Ageing and Disability Commission runs the Ageing and Disability Abuse Helpline on 1800 628 221, and it refers concerns about NDIS services or paid carers on to the agencies responsible. A short, plain “Where else to get help” section with these lines is useful to families who land on your site in a crisis.
For participants in contact with police or the courts, the Justice Advocacy Service run by the Intellectual Disability Rights Service supports young people and adults with cognitive impairment as victims, witnesses, suspects or defendants. We're an Adelaide team and work with Sydney practices by phone and email; we haven't built a support coordination site yet, and say so in the work section below.
No support coordination practice is in our portfolio yet. These two projects share the part of the job that matters most here: collecting enough about a person, from the right person, before anyone picks up the phone.
A Sydney family dispute resolution practice: legal, not disability. Its staged intake form asks the questions the mediator needs before a first session, which is close to what a coordinator needs from a new referral, and its service pages explain each process in plain steps.
Visit the Resolve Forward site (opens in a new tab) See it in our portfolio
An Adelaide in-home aged care service. On its enquiry form, an aged care provider referring a client chooses a different option from an older person or a relative, the same kind of split a Sydney coordinator needs between ward staff, guardians and families.
Visit the Golden Years Aged Care site (opens in a new tab) See it in our portfolio
“Salem created a sleek, professional website for www.resolveforward.com.au with an intuitive and easy-to-use bookings page.”
★ 5.0 from 33 Google reviews (opens in a new tab)
See all 14 recent client sites in our portfolio.
$399
An independent coordinator: levels offered, the districts and suburbs you cover, capacity, how you meet, a where-else-to-get-help list and a referral form.
Our suggestion for most Sydney practices
$899
Home, a how-we-work page covering specialist situations and independence, and a referrals page with options for hospital staff, guardians and families.
$1,499
Larger teams: coordinator profiles, a page per region or health district, a specialist coordination page, Easy Read information and careers.
Both, for different readers. Families search by suburb and council area, so list those. Hospital social workers and discharge planners think in local health districts, so name the districts too. On the 8-page site, each district you cover regularly can have its own page.
Yes. The first question can ask who is making the referral, and a guardian or the Public Guardian gets fields for their contact details and the scope of the order as they describe it. We'd keep it to contact information and leave copies of orders or plans for a secure exchange after first contact.
We think so, as long as they're accurate and kept short. Families often find a coordinator when things are going wrong. A few lines with Link2home, the NSW Ageing and Disability Abuse Helpline and 000 for emergencies, plus a note that you aren't a crisis service, sets expectations honestly. Check the numbers with each service before launch; we update them on request under hosting.
It's worth saying openly. Explain that coordination is separate from your other services and that participants can choose other providers. The NDIS Commission's Code of Conduct guidance on conflicts of interest is the reference to read; we set out the wording you settle on.
By phone and email. You send your words, areas and referral process, we build a draft you can share with your team, and you ask for changes until it's right. You pay only once you approve it, and we reply within 24 hours.
Send us the levels you offer, the districts and suburbs you cover and how referrals reach you now. We'll quote, build a draft, and you pay only once you approve it.
We reply within 24 hours. Prefer email? info@webcraftstudio.com.au