Websites for Brisbane removalists that find out about the stairs up to a highset house or the lift in a tower block before you quote, put your deposit and insurance position in writing, and show the routes you drive out of South East Queensland, with tap-to-call on every page.
Brisbane homes vary a lot from one street to the next: a timber house up a flight of external stairs, a two-storey walk-up in Toowong, a tower in South Brisbane with a booked goods lift. Queensland's consumer advice also tells people what to ask you about price, deposits and insurance. A good removals site answers those questions in writing, so your phone calls are about dates rather than doubts.
Ask for each address whether it's a house, townhouse or unit; how many steps up to the front door, since plenty of Brisbane houses sit up off the ground; which floor and whether there's a lift; and how close the truck can get. Then the room-by-room list, the date and photos of anything awkward, like the piano or the outdoor setting. You end up pricing from answers, not guesses.
Queensland's Office of Fair Trading tells people that paying upfront can be risky and to look for a removalist who doesn't ask for it. If you don't take a deposit, say so near the quote button. If you do, say how much, when it's due, why you take it and what happens to it if the date moves. Customers who have read that advice will be looking for this.
The same advice suggests asking whether the price is based on time or on the amount being moved, where the journey is counted from and to, and whether there's a surcharge for paying by card. For hourly rates, say whether time runs depot to depot or door to door, what the minimum is and how a third crew member changes the rate. Put any card surcharge on the rates page, not the invoice.
Fair Trading points out that removalists usually insure only their own vehicles, so most people will need their own cover for loss or damage, and it explains transit insurance, accidental damage cover and the cover a home and contents policy may already include. Say what you're insured for, what you're not, and whether you can arrange transit insurance. If you can, link the provider's documents rather than summarising the policy in your own words.
List the runs you actually make: down the M1 to the Gold Coast and into northern NSW, up the Bruce Highway to the Sunshine Coast and beyond, west up the range to Toowoomba and further inland, and the long interstate trips to Sydney and Melbourne. Say how often a truck goes, typical days on the road and whether shared loads are available for people who can be flexible with dates.
Soil, potted plants and their pots, and garden material such as mulch and compost are among the things that can carry fire ants, and much of South East Queensland sits inside the fire ant biosecurity zones. Your site can ask customers to check plants and outdoor items before moving day, say what you won't load, and link to the official zone map instead of trying to describe its boundaries.
Fair Trading suggests people list everything being moved, note existing scratches and dents, photograph items and number every carton. A downloadable checklist, or a form that emails the customer a copy of what they entered, gives both of you the same record to work from on the day and afterwards if something is claimed as damaged.
What Queensland tells your customers. The Queensland Government's using a removalist page (opens in a new tab), last updated in September 2024, is the checklist many Brisbane customers will hold your site up against. It suggests comparing several quotes and reading reviews, checking whether a removalist belongs to AFRA, reading the whole contract, checking where and when the goods will be picked up and delivered, and watching for fine print that says the removalist won't commit to the dates the customer wants. It also suggests asking whether extra storage charges apply if moving day is delayed. A page that answers each of those points in your own terms saves a long first phone call. For complaints, it tells people to talk to the business first, and the Office of Fair Trading can give advice. We cover the NSW version of this advice, along with strata rules and Sydney tolls, on our Sydney removalists page.
Units, walk-ups and towers. By our count of the ABS 2021 Census tables for the City of Brisbane, about a quarter of its 465,124 occupied private dwellings were flats or apartments, and close to two in five homes were rented. Those flats range from about 27,000 in one- or two-storey blocks, where everything goes down the stairs by hand, to almost 30,000 in blocks of nine storeys or more, where the lift booking and loading dock set the timetable. More than two in three flats were rented, so lease end dates drive a large share of the work. A quote form that asks which kind of building each end is gives you most of what you need to staff the job.
Where the truck can stand. Brisbane City Council limits heavy and long vehicles to one hour of parking within 100 metres of residential land, unless signs or an exemption allow longer. Its definition of a heavy vehicle starts at 4.5 tonnes GVM, and a long vehicle at 7.5 metres, which takes in most furniture trucks. Delivering or collecting goods is one of the listed exemptions. Commercial vehicles can also use a commercial loading zone for up to 20 minutes without a permit while loading or unloading. Your site can ask customers about driveways, loading zones and narrow streets at both ends, and say who sorts parking on the day. The council's rules stop at its boundary, so jobs in Logan, Ipswich, Moreton Bay or the Redlands follow each of those councils' own local laws.
Tolls, and the climb to Toowoomba. On Brisbane's toll roads, Linkt classes a two-axle rigid truck with a GVM of 4.5 tonnes or more as a heavy commercial vehicle, and a commercially registered van or truck between 1.5 and 4.5 tonnes as a light commercial vehicle, so the size of the truck changes the toll on every Gateway or Logan Motorway run. Heading west, heavy vehicles over 4.5 tonnes GVM crossing the range must use the Toowoomba Bypass unless they have a local destination within the mapped Blue Zone or are travelling via the New England Highway, and a heavy commercial vehicle pays about ten times the car toll there. If your quotes for Toowoomba and further west build that in, say so.
Fire ants, flood maps and how we work. Fire ant biosecurity zones are reviewed regularly, and the rules for moving carriers such as soil and potted plants depend on where an address sits, so the useful thing is a link to the current zone map (opens in a new tab). Moves into NSW face NSW's own rules for products coming from Queensland (opens in a new tab). If you run a storage depot inside the City of Brisbane, the council's FloodWise Property Report sets out the flood information for that address, which is worth checking before you write anything about how your storage is protected. We're an Adelaide team and we build sites for Queensland businesses, including Queensland Dance & Performing Arts on Brisbane's Bayside and M.J. Debney Plumbing & Gas, by phone and email.
We haven't built a removals site yet. These two Queensland clients have sites with the parts a Brisbane mover would reuse: a form that collects details in a set order, and a one-page layout with photos, reviews and tap-to-call.
A dance school at Thorneside on Brisbane's Bayside, not a removals company. Its online enrolment form gathers the same kind of structured detail a removals quote needs, and its 12 pages show how separate pages for each service can sit under one clear menu, the way packing, storage and interstate moves could.
Visit the Qld Performing Arts site (opens in a new tab) See it in our portfolio
A Queensland plumbing and gas business. Its single page carries a six-service overview, a swipeable 13-photo gallery, client testimonials, a protected contact form and tap-to-call. Swap the plumbing photos for your trucks, crew and wrapped furniture and it's a sound start for a one-truck mover.
Visit the M.J. Debney site (opens in a new tab) See it in our portfolio
“They were very helpful and envisioned exactly what I was wanting for my website. They created the site very promptly and cost efficient.”
★ 5.0 from 33 Google reviews (opens in a new tab)
Want numbers from a trade site? Western Sydney Stump Grinding has landed at least 62 jobs, about $46,500 of work, from a single-page site we built. Read the case study.
See all 14 recent client sites in our portfolio.
$399
For an owner-driver or one-truck business: your rates and how time is counted, deposit and insurance position, the suburbs you cover and the quote form, on a single page.
Our suggestion for most Brisbane movers
$899
A home page, a units and towers page that covers lifts, loading docks and walk-ups, and a page for regional and interstate runs out of Brisbane, each with the quote form.
$1,499
Room for packing and storage, office moves, pianos and pool tables, and pages for the Gold Coast, Sunshine Coast and Toowoomba runs or the Brisbane regions where you do most of your jobs.
Yes, clearly. Queensland's Fair Trading advice warns customers that upfront payments can be risky, so someone who has read it will look for your terms. Say how much the deposit is, when it's due, what it covers and what happens if the date changes or the move is cancelled. If you don't take one, say that instead, because it answers a question people are already asking.
Yes. The form branches on the type of home. For a house it asks about steps to the front door and access from the street or driveway; for a unit it asks which floor, whether there's a lift and whether it has to be booked, and where the truck can park. Customers can attach photos of the stairs or the loading dock, so you see the job before you price it.
Keep it practical: a won't-carry list that includes soil, potted plants and garden material such as mulch, a reminder to check outdoor items before moving day, and a link to the official fire ant zone map and Biosecurity Queensland's guidance. The zones change, so we link to the official pages rather than writing the rules into your site, which avoids it falling out of date.
We can build a booking and payment system into the site, quoted per job, so a customer who accepts your quote can pick from the dates you've opened. If your removals software already provides a booking link, we can link to that instead. Either way, your deposit, date-change and storage terms sit on the page before anyone commits.
Only where you do enough work to say something specific, such as how often a truck runs there and what you charge to get there. Those pages fit on the up-to-8-page site at $1,499. If you mostly work within Brisbane, a clear list of the suburbs and regions you cover on the $399 one-page or $899 3-page site does the job.
By phone and email, as it does for our other Queensland clients. You send your rates, deposit and insurance details, the areas and routes you cover and photos of your trucks and crew. We build a draft, you ask for as many changes as you like and pay once you approve it. We reply within 24 hours, and most sites are live within 5–10 days of us getting your words and photos.
Send us your rates, how you count time, your deposit and insurance position, the suburbs and routes you cover, and some photos of your trucks and crew. We'll quote it, build the draft, and you pay only once you've approved it.
We reply within 24 hours. Prefer email? info@webcraftstudio.com.au