A pool is one of the bigger purchases a household makes, and most buyers have never bought one before. They often start months ahead: browsing galleries for shapes and finishes, weighing concrete against fibreglass, and asking about approvals, fencing and how long the backyard will be a building site. A pool builder's website should carry that research, then make it easy to ask for a design consult.
A gallery of finished pools, with the details
Each pool gets its own entry: concrete or fibreglass, approximate size, interior finish, coping and paving, any water feature, heating or lighting, and the suburb. Show it from a few angles, add construction-stage shots if you kept them, and include an evening photo with the lights on. Grouping entries into family pools, plunge pools, lap pools and renovations helps someone with a narrow block find one like theirs. If a pool won a SPASA Award of Excellence, its entry names the award, year and category.
Your licence class, named properly
Several states treat pool building as its own licensed work. NSW has a swimming pool building category, which also covers the narrower pool repairs and servicing category. Queensland's QBCC class is swimming pool construction, installation and maintenance, with sub-classes for concrete pools, fibreglass and prefabricated pools, and maintenance. Victoria registers pool builders as domestic builders, either unlimited or in a limited class for swimming pools and spas. NSW and the QBCC both require your licence number in advertising, and the QBCC lists websites as advertising, so the number and licensed name go in every footer.
The steps from consult to first swim
Set out the order you actually work in: design consult, site inspection, quote and contract, approvals, excavation, steel and concrete or shell installation, plumbing and equipment, coping and paving, fencing, final inspection and handover. Say who arranges the certifier or building surveyor, the engineering and the barrier inspection. Buyers comparing builders judge how organised the whole job sounds, not just the finished photos.
Fencing, inspections and pool registration
Owners take on legal duties once the pool is in, and they want to know you've planned for them. In NSW, a new pool needs a principal certifier, temporary child-resistant fencing during construction and an occupation certificate before anyone uses it, and it goes on the state's Swimming Pool Register. Queensland requires residential pools to be registered with the QBCC. In Victoria, pools built after 1 November 2020 are registered with the council within 30 days of the occupancy permit or certificate of final inspection, and from then on the owner lodges a certificate of barrier compliance with the council every four years. A handover section says which of these you take care of.
Home building compensation cover, before any deposit
In NSW, residential building work, pools included, priced over $20,000 including GST needs home building compensation cover, and the builder has to give the home owner the certificate of insurance before taking a deposit or starting work. SPASA has reminded pool builders of this rule. One line on your process page saying when the buyer receives the certificate shows you follow the rule; outside NSW, we word it to match the cover that applies where you build.
A consult request that does some homework
Ask for the suburb, the rough size of the backyard, the narrowest access point down the side of the house, whether there's a slope or rock, the kind of pool they have in mind, a budget range and when they'd like to be swimming. Let them attach a site plan or photos of the yard. You arrive at the consult already knowing whether a crane is likely and whether the pool they want fits the block.
A page for each pool type you build
Buyers often search for the pool they want, such as a fibreglass plunge pool, a concrete lap pool or a pool renovation, rather than a pool builder. On the 8-page site, each type gets its own page with matching gallery entries and a note on what affects its price. If you install a manufacturer's fibreglass shells, the range page links to the maker's own specifications and warranty instead of copying them.