Websites for plumbers across Hervey Bay and the Fraser Coast, from Point Vernon to Urangan and out to Toogoom, Burrum Heads and Maryborough. Type big enough for a customer base that skews older, a leak page that matches council’s concession rules, and a section on the shared sewer lines that catch new owners by surprise.
Wide Bay Water, the council’s water and waste arm, works under council policies that land squarely on a plumber’s bench: concessions for hidden leaks, rules for drains shared between neighbours, a register of backflow devices and on-site systems tracked by QR code. Pages built around them show a customer you know how things work here.
Council can grant up to 50% off the water lost through a concealed leak, but only if it’s repaired within 60 days of being identified or notified, proof of the repair comes as an account or report from a licensed plumber, and the application arrives before the due date of the rate notice it applies to. A leak page that mentions those three things, next to your call button, is the one an owner with a big bill needs.
Dripping taps, toilet cisterns, every kind of hot water system, tank overflows from faulty plumbing, pools and spas, sprinklers and irrigation, and any above-ground leak are all excluded. The concession is for water escaping out of sight: underground, in concrete, under the house or inside the walls. One honest sentence about that saves a lot of disappointment.
Some lots share a privately owned drain that serves two or more properties before reaching council’s sewer. The owners share repair costs upstream of the fault, council may clear one in an after-hours emergency but bills the owners for it, and when the blockage is in a combined drain that isn’t on private property, council may reimburse a private plumber for up to two hours, provided you call council first and include a quote. A drains page that explains it saves a long phone call.
Testable devices must be tested at least once a year by a plumber with a backflow endorsement, with the Form 9 lodged within 10 working days. Council charges owners a small annual administration fee per device and runs random audits. Irrigation, fire hose reels, rainwater tanks with mains backup, and blackwater or greywater dump points are on its list, which brings in caravan parks and other sites with a dump point.
Council tracks on-site sewage systems in WasteID: a QR sticker goes inside the electricity meter box, and service agents scan it to see the system’s history and update the record on the spot. Council’s guidance has aerated systems serviced every three months and sand filters every 12. If you service them, say so, name the systems you work on and list the acreage areas you cover.
A tank feeding toilets or the washing machine and also connected to town water needs a Form 4 lodged with the QBCC and an automatic switching device or a backflow device. A tank section that says you handle the switch, the backflow side and the paperwork answers it.
The Fraser Coast had a median age of 52.1 in June 2025. Large body text, strong contrast, the phone number written in full at the top of every page and a short form with big fields suit people who’d rather ring than scroll. Your QBCC licence line goes in the footer, at a size that can actually be read.
Queensland’s licensing applies here unchanged: a QBCC plumbing and drainage licence, endorsements for work such as backflow testing, and your licensed name, licence number and a licensing statement on the website and other ads. Our Brisbane plumbing page explains it. Locally, water and sewerage are run by Fraser Coast Regional Council through Wide Bay Water, with customer service centres at Main Street, Pialba and Adelaide Street, Maryborough. The council takes in Hervey Bay, Maryborough, the towns between and K’gari.
Hervey Bay’s supply is Lake Lenthall, whose wall was raised two metres with five crest gates to lift its capacity from 17,800 to 29,500 megalitres, with two weirs on the Burrum River as extra storage; Teddington Weir near Tiaro is the region’s other main storage. Level 1 permanent water conservation measures apply even when the dams are full: hand-held hoses with a trigger nozzle any time, but sprinklers, irrigation and soaker hoses only between 4pm and 9am the next morning, and only on a timer. The measures also cover topping up rainwater tanks and pools with council water. Tighter levels only come in at the trigger points in council’s drought resilience policy.
The concession rules sit in council policy CP032, last approved on 17 June 2026. Where hourly readings are available, council estimates the water lost and the concession is half its value, from the previous meter reading to the date of repair; without hourly data, it’s half the difference between the property’s usual use and what went through the meter. One claim per property is allowed in three years, a tenant’s claim has to be made by the owner, and an owner who has had a smart meter removed on medical grounds can’t claim at all, because council relies on the meter to check usage. Council says it contacts customers where it can about big jumps in use, but that owners shouldn’t rely on that. The same policy offers a separate concession to owners who use town water to clean up after a flood.
Combined drains are covered by council policy CP088, updated on 26 August 2026. Council’s responsibility stops where the shared drain meets its main or manhole, new owners are told about the connection at the property search, and council suggests neighbours agree in advance on cost sharing, regular cleaning and how much one owner can spend on an emergency repair. On unsewered blocks, every approved on-site system has a permit that stays with the property for the life of the system, with conditions for running and maintaining it, and changes to the land application area need council approval. When council extends the sewer, owners who spent more than $10,000 replacing an on-site system in the previous five years may be able to apply for a concession on sewerage charges, which makes a dated invoice worth keeping.
One thing to leave off a Fraser Coast site is grant wording copied from further north: the council area isn’t on the Stronger Homes Grant’s list, as our Hervey Bay tradies page explains. Some older customers may come to you through Home Assist Secure, which subsidises the labour on minor repairs that need a licensed tradesperson, plumbing among them, for eligible pensioners aged 60 or older or living with a disability; its providers use their own staff or local tradespeople. We’re an Adelaide team and work with Fraser Coast plumbers by phone and email. You tell us your services and areas, send your licence number and job photos, and the draft arrives as a link to open on your phone or computer.
Our plumbing client is M.J. Debney Plumbing & Gas in Queensland. Golden Years Aged Care Support in northern Adelaide is beside it for a different reason: large readable text and tap-to-call on every page, which is how we’d set up a plumber’s site for a coast where nearly a third of residents are 65 or older.
A Queensland plumber and gas fitter with a single-page site: six services, a 13-photo gallery of jobs that swipes on mobile, testimonials, a contact form protected from spam and a tap-to-call button.
Visit the M.J. Debney site (opens in a new tab) See it in our portfolio
In-home support for older people across northern Adelaide. Six pages, with nine services explained on one page, a founder’s about page, an enquiry form with a referral option for aged care providers, large readable text and tap-to-call on every page. The same approach suits a plumber whose customers are mostly retirees.
Visit the Golden Years Aged Care site (opens in a new tab) See it in our portfolio
“He listened to my feedback and made no hesitations to revise and adjust my website until we were completely happy with it.”
★ 5.0 from 33 Google reviews (opens in a new tab)
See all 14 recent client sites in our portfolio.
$399
Services, licence line, suburbs and towns, a leak section with council’s 60-day rule, backflow testing, job photos, a quote form and tap-to-call, set out on one page in large type.
Covers leaks, drains and servicing
$899
A home page, a page for concealed leaks and combined drains, and a page for treatment plant servicing, backflow tests and rainwater tank connections.
$1,499
For a larger business: a home page plus pages for concealed leaks, blocked and combined drains, hot water, backflow, on-site system servicing, rainwater tanks, and Maryborough and the northern towns.
Proof of the repair, as an account or report from a licensed plumber, sent with the owner’s written application before the rate notice falls due, and a repair made within 60 days. On your site we’d describe what your report includes and link to council’s policy; whether a concession is granted is council’s decision.
A short paragraph on the drains page: what a combined drain is, that the owners share the cost of work upstream of the fault, and that if the blockage turns out to be off private property you’ll contact council before starting so the time can be claimed. Council tells buyers about the shared drain at the property search, so a line on your site meets them when it finally blocks.
Yes. A line saying you scan the WasteID tag at each service and keep the system’s record up to date tells owners and property managers you work within council’s system. Add the brands you service, the localities you cover and a form that asks when the last service was.
Bigger text, stronger contrast, fewer steps. We put your phone number in full at the top of every page, keep the quote form to a few large fields and avoid anything that only works with a swipe. Some may reach you through a Home Assist Secure provider, so it helps to say plainly which small repairs you take on.
Yes. We’re at Hutt St in Adelaide and work Australia-wide by phone and email; our current clients are in SA, NSW, VIC and QLD, among them M.J. Debney Plumbing & Gas in Queensland. There’s no deposit: you see the draft, ask for changes, and pay once you’re happy. If you don’t have a logo, we’ll help with one at no charge.
Send us your licence details, the suburbs and towns you cover, whether you test backflow or service treatment plants, and some photos of your work. We’ll quote first, build the draft, and you pay once you’ve approved it.
We reply within 24 hours. Prefer email? info@webcraftstudio.com.au