Who licenses repairers. Car repair in WA comes under the Motor Vehicle Repairers Act 2003, administered by Consumer Protection, now part of the Department of Local Government, Industry Regulation and Safety. A motor vehicle repair business (MRB) licence is needed by anyone who owns a repair business, works as a self-employed repairer or runs a mobile repair business. A repairer's certificate is a separate licence for people who do repair work unsupervised or supervise other people's work, and it's granted for particular classes of work. For each class a business carries out, it needs at least one certified repairer for every three uncertified repairers at each premises, apprentices aside, and its premises, fixed or mobile, must be authorised. A business licence is issued for three years, and customers can check it with Consumer Protection's free online licence search.
Licence details on a website. Consumer Protection's proactive compliance checklist for repair businesses asks three questions that bear on a site: whether the licensed business name, MRB licence number and Certificate of Authorised Premises are clearly displayed outside the business; whether the licensed business name and licence number are shown on all published advertisements; and whether they appear on business materials such as quotes and invoices. In 2022 its acting executive director also said licensed dealers and repairers must display their licence number on their premises, website, social media pages and advertising material. We copy your details onto the site exactly as licensed, and for anything beyond that we point you to Consumer Protection rather than guess.
How inspections work. The Department of Transport and Major Infrastructure (DTMI) authorises private businesses as Authorised Inspection Stations across metropolitan and regional WA. Its Welshpool Vehicle Examination Centre has closed, and its Kelmscott centre handles high-risk, highly modified or oversized vehicles by appointment for customers DTMI sends there. A vehicle needs an inspection to be licensed in WA, to clear a defect notice, after changes to its body, engine or dimensions, before a repairable write-off is relicensed (that takes two inspections), and each year for vehicles such as rideshare cars, tow trucks and vehicles with more than 12 seats. Inspection certificates are valid for three months. Drivers book with the station and pay it directly, so an AIS should say on its site which vehicles it inspects and how to book.
What Consumer Protection tells your customers. Its car servicing advice tells drivers to get more than one quote, says a quote should set out the work and the cost, and says the customer authorises the work in the original quote plus any extra they agree to, suggesting they ask the repairer to ring about extra work when they drop the car off. It also says an independent licensed mechanic can service a car without voiding the manufacturer's warranty, as long as the repairs and parts meet the manufacturer's standards. A line saying you'll call before doing anything extra, and a logbook servicing page that repeats the warranty point, meet customers where that advice leaves them.
Where customers come from. A workshop's customers don't always live next door. Malaga is the clearest case: the 2021 Census counted 25 residents, while the City of Swan's 2025 local area plan says the precinct employs more than 17,000 people and calls it the second largest industrial centre of employment in WA. The City describes the precinct as bounded by residential suburbs, and Ballajura, Noranda, Beechboro and Dianella are among those around it, so a Malaga workshop site can name those suburbs for private customers and add a fleet enquiry form for the businesses next door. If you belong to the Motor Trade Association of WA, the Balcatta-based industry body that lists more than 1,600 active members, we can show that beside your licence details. We're an Adelaide team, we haven't built for a WA business yet, and we work with Perth businesses by phone and email.