Websites for Melbourne air conditioning and heating businesses: the split system that quits in a heatwave, the gas ducted heater that won't fire up in July, and the landlord who'll need cooling in the living room before the next lease from March 2027. Your BPC class, ARC licence and electrical details go where customers check them, and your number stays one tap away.
In Victoria, putting in a reverse cycle air conditioner is plumbing work, so the person on the job needs a Building and Plumbing Commission registration as well as a refrigerant licence. Add a city that leans on heating as much as cooling, and a rental market about to need efficient air conditioners, and a Melbourne site has more to explain than a list of brands.
The BPC registers or licenses the installer in refrigerated air-conditioning work, or in the restricted mechanical services class for single-head splits. Handling refrigerant needs a licence from the Australian Refrigeration Council, and the electrical side needs an A-grade electrician or a registered electrical contractor. We list each one with its number, so a customer checking the BPC and Energy Safe registers finds the same names your site gives.
In 2023 the state government put residential gas connections at around 80 per cent of Victorian homes, so plenty of your enquiries will start with an ageing ducted gas heater. A page that says who decommissions the gas unit (that part needs a gasfitter), whether the existing ducts are reused, and what living in the house is like during the changeover answers what people want to know before they ring.
If you're an accredited provider under Victorian Energy Upgrades, or install for one, say so and set out what happens first: the customer receives the program's space heating and cooling fact sheet, plus advice on whether the system's size matches what that fact sheet recommends. Cold calls and doorknocking for the program are banned unless the customer has agreed to them, which leaves your website to do the explaining.
From 1 March 2027, a Victorian rental needs an energy-efficient fixed cooling system in the main living area when a new agreement starts, and a fixed heater that fails beyond repair has to be replaced with efficient electric heating. A page covering the star ratings, the exemptions and how an agent sends you a job is written for the people who'll be ordering that work.
Victoria's model rules for owners corporations, which apply wherever an owners corporation hasn't made its own rule on the point, say an owner needs written approval before changing the external appearance of their lot, and that approval can't be unreasonably withheld. A short section listing what you provide for that request, such as unit dimensions, the mounting position and your licence details, helps an owner in Southbank or Docklands get it moving.
EPA Victoria treats an air conditioner running for heating differently from one running for cooling. Heard in a neighbour's habitable room, the first is prohibited after 10 pm and the second after 11 pm, until 7 am on weekdays and 9 am on weekends and public holidays. If you place outdoor units with the neighbours in mind, one sentence saying so reassures townhouse and apartment owners.
Who can do the work. Plumbers and gasfitters in Victoria are licensed by the Building and Plumbing Commission, and electrical workers by Energy Safe Victoria. Under the Plumbing Regulations 2018, refrigerated air-conditioning work covers installing, replacing, repairing, maintaining, testing and commissioning the equipment that heats or cools a building, from compressors, condensers and fan coil units to refrigerant pipework, any ductwork and roof flashing the job needs, and split system heat pump water heaters. A restricted mechanical services class covers installing and commissioning single-head splits up to 18 kW of cooling, ceiling cassettes and add-on condensers for ducted systems. Anyone handling the refrigerant also needs an ARC licence: the full licence covers refrigeration and air conditioning work generally, while the restricted split system licence is limited to installing and decommissioning single-head splits and two-part heat pumps under 18 kW. Energy Safe's fact sheet on air conditioning says the electrical work goes to a registered electrical contractor, unless a system is swapped for one of equivalent power in the same spot without altering the cables, which a restricted electrical worker licensed for refrigeration and air conditioning can do. At the end of the install, the customer should be handed a Certificate of Electrical Safety and a plumbing compliance certificate.
Gas, electrification and VEU. Announcing that new homes would go all-electric in July 2023, the Victorian Government said the state has the highest residential gas use in Australia. Since 1 January 2024, planning permits for new homes and residential subdivisions only connect to all-electric networks. Under Victorian Energy Upgrades, activity 6 covers installing a high-efficiency reverse cycle air conditioner, with scenarios set by what's taken out (a ducted gas heater is one of them), and activity 28 covers replacing gas heating ductwork. The Essential Services Commission's activity guide requires the product to be on the VEU Register of Products, a refrigerant with a global warming potential under 700 in units below 15 kW, and, for residential categories, a warranty of at least five years. The same guide says removing a gas heater needs a gasfitter, and the electrical work on a new reverse cycle install needs an A-grade electrician. Providers and anyone marketing for them must not claim to work for the program, the commission or the government, or say an installation is mandatory. Those are the lines a VEU page has to stay inside.
Rentals and apartments. Consumer Affairs Victoria's minimum energy efficiency standards for rentals phase in from 1 March 2027. For cooling, that means a non-ducted electric air conditioner or heat pump with at least a 3-star cooling rating for the climate area, or a ducted system with a Total Cooling Seasonal Performance Factor of 3.8 or more, at the start of a new rental agreement, and in every rental from 1 July 2030. For heating, a fixed heater that fails beyond repair is replaced with a non-ducted electric unit rated at least 2 stars for heating, or ducted electric heating with a Heating Seasonal Performance Factor of 3.2 or more. Every upgrade under the standards is eligible for a VEU discount, and exemptions include installs that heritage laws or owners corporation rules don't permit and, for heating, a property without room for the outdoor compressor. In the City of Melbourne, the council's heritage design guide lists air conditioners among the services and ancillary fixtures it expects to be installed so they can be removed without damaging significant fabric. That council takes in Carlton, East Melbourne, North Melbourne, Parkville and Kensington, among other neighbourhoods.
Heat, noise and call-outs. The Bureau of Meteorology recorded 46.4°C at Melbourne on 7 February 2009, an all-time record for the site, after a late-January run of three consecutive days above 43°C. The Department of Health issues heat health warnings by forecast district when the Bureau warns of a severe or extreme heatwave, and every metropolitan council, from Wyndham to Cardinia and from Hume to the Mornington Peninsula, sits in the Central district. While a warning is current, EPA Victoria's prohibited times for air conditioners don't apply, although a council officer can still judge the noise unreasonable; complaints go to the council, not the EPA. If you take breakdown calls during a heatwave, your home page should say so in its first lines.
Where we fit. WebCraft Studio is an Adelaide team on Hutt St, and we work with Melbourne businesses by phone and email; one of our current clients is a Melbourne coaching practice. We haven't built a site for a heating and cooling business yet, so the examples below are the nearest we have. You send your registration and licence numbers, the suburbs you cover and photos of finished installs, and we send back a draft link to check on your phone.
No heating and cooling business is in our portfolio yet, and we'd rather tell you that up front. Here's a Melbourne client we've worked with entirely by phone and email, and a Queensland plumber and gas fitter whose hot water and gas work sits right beside yours.
Confidential coaching for doctors, run by a Melbourne specialist anaesthetist. The site has a services overview, an about page setting out her credentials, a contact form and online booking for discovery calls linked from every page, which is the same idea as a service booking button for an HVAC business.
Visit the Dr Tabara Dione site (opens in a new tab) See it in our portfolio
A licensed plumber and gas fitter in Queensland. One page covers six services, hot water and gas among them, with a 13-photo project gallery that swipes on a phone, client testimonials, a protected contact form and tap-to-call.
Visit the M.J. Debney site (opens in a new tab) See it in our portfolio
“From day one he was very professional and patient when making my website. I have so many clients coming through from it, truly amazing.”
★ 5.0 from 33 Google reviews (opens in a new tab)
Want numbers from a trade site? Western Sydney Stump Grinding has landed at least 62 jobs, about $46,500 of work, from a single-page site we built. Read the case study.
See all 14 recent client sites in our portfolio.
$399
Splits, ducted and servicing on a single page, with your BPC class, ARC and REC numbers, the sides of Melbourne you cover, a quote form that takes a photo of the old unit's label, and tap-to-call.
$899
A home page plus two more: for example, gas ducted changeovers with the VEU process explained, and a page for landlords and property managers ahead of the 2027 standards.
Our suggestion for Melbourne contractors with crews
$1,499
A home page plus seven more: split systems, ducted reverse cycle, gas ducted changeovers with VEU upgrades, rentals, apartments and owners corporations, commercial work and service plans.
The installer's BPC registration or licence number and class, the ARC refrigerant handling licence, and your registered electrical contractor number if the business holds one (or the name of the electrician you work with). Customers can look up plumbers on the BPC's practitioner register and electrical contractors on Energy Safe Victoria's public register, so the names on your site should match those listings. We put the numbers in the footer of every page.
Who the accredited provider is (you, or the business you install for), the kinds of upgrade you do, and the order of things: the fact sheet and sizing advice before the customer agrees, then the install, then the paperwork. Leave out anything suggesting you're part of the program or the government, or that an upgrade is compulsory. For the program's own detail, link to the Essential Services Commission's consumer pages rather than rewording them.
If agents and landlords are part of your work, yes. A page stating the cooling and heating requirements, the dates and the main exemptions, worded from Consumer Affairs Victoria's guidance, gives property managers something to forward to owners. When the details change, updating that text is a change to an existing page, which the $30 monthly hosting covers.
Yes. We can build online booking into the site and quote it with the rest of the job, or link the booking tool you already use. Some heating and cooling businesses prefer a request form asking for the suburb, the system type and a photo of the unit's label, then confirm a time by phone.
Not always. On a one-page or three-page site, we lead with the season you're in and swap the home page over in autumn and again in spring, a text and image change the hosting covers. Separate pages earn their place on an eight-page site, when gas ducted changeovers or rental work are big enough to deserve their own.
By phone and email. WebCraft Studio is an Adelaide (South Australia) team working with businesses Australia-wide, and our current clients are in SA, NSW, VIC and QLD. You send your licence details, services and photos, we build the draft, and you check it on your phone and ask for changes. We reply within 24 hours, and there's nothing to pay until you approve the site.
Send us your BPC registration and class, your ARC and REC numbers, the suburbs you cover and photos of a few finished installs. You'll get a quote first, and we build the draft before you pay anything.
We reply within 24 hours. Prefer email? info@webcraftstudio.com.au