Roof work in NSW is licensed by type. Roof tiling covers fixing roof tiles, with bedding and pointing, flashing valleys, sarking and battens; roof slating covers slates, shingles and shakes, real or imitation; and roof plumbing covers roof coverings, gutters, downpipes and flashings, but not coverings made of non-metallic tiles, slate, glass, concrete, timber or membrane. Skylights, ventilators and protective coatings that don't change the structure sit inside each category. The NSW Government says you need a contractor licence to carry out, advertise or contract for residential work in these categories worth more than $5,000 in labour and materials, including GST; applications start at Service NSW, and Building Commission NSW answers questions about them. NSW Fair Trading's advertising rules, which list the internet among the media they apply to, ask for the licensee's name, the licence number with the correct category of work and a business phone number.
Contracts follow the home building rules. A job over $5,000 needs a written contract, the deposit can't be more than 10 percent, and above $20,000 it needs a large job contract. Where the work must be covered by the Home Building Compensation scheme, it's illegal for the contractor to ask for a deposit before that cover is taken out, and the owner must be given a certificate of it. A reroof can pass $20,000 quickly, so a short "how we quote" section that mentions the contract and the certificate reads as honest rather than salesy.
Hail is part of Sydney's roofing history. On the evening of 14 April 1999 a storm dropped hailstones the size of cricket balls across 85 suburbs and damaged about 20,000 houses, roofs and skylights included; the worst-hit areas included Kensington, Kingsford, Botany, Mascot, Randwick and Paddington, and insured losses came to $1.7 billion at the time. The thunderstorms of 20 December 2018 brought NSW SES another 6,314 requests for assistance, with the most significant damage across Greater Sydney. NSW SES puts storm season between September and April, although major storms can happen at any time of year, and its storm season advice includes fixing broken or missing tiles and leaks and cleaning gutters, downpipes and drains. That's the case for a pre-season roof check offer on your home page each spring. Storm recovery also brings warnings about who gets onto the roof: in March 2025, after ex-Tropical Cyclone Alfred, the Minister for Building told NSW residents to be wary of unsolicited repair offers from people posing as tradespeople and to check a licence with Service NSW's free tool before hiring. A licence number on your site that matches the register answers that worry straight away.
Apartments and townhouses change who calls you. More than 1.2 million people in NSW live in strata, and the NSW Government's strata guidance lists roofs and gutters among the common property that an owners corporation must repair and maintain, with major work forecast in a 10-year capital works plan. Since late 2025 NSW Fair Trading has been able to issue compliance notices to owners corporations that fall behind on common property repairs. Heritage adds another layer: on land covered by the Sydney LEP 2012, the City of Sydney asks for an exemption request before like-for-like work on a heritage item or a building in a conservation area, and gives replacing rusty gutters and downpipes to match original details as an example. Other councils have their own heritage rules, so the site should tell owners to check theirs.
Sydney owners search by suburb, and a roofer's reach after a storm is smaller than for a planned reroof. We'd list a tight zone for leak and make-safe call-outs and a wider one for restorations and new roofs, named the way locals say them, from the Sutherland Shire and St George to the Hills and the Northern Beaches. We're an Adelaide team on Hutt St and work with Sydney businesses by phone and email; Western Sydney Stump Grinding, which takes emergency calls across Greater Sydney, is one of them. You send your licence details, suburbs and roof photos, we send a draft link, and you pay once you approve it.