For plumbers, drainers and gasfitters working the NSW side of the border, from Tweed Heads and Banora Point down the coast to Pottsville and back up the valley to Murwillumbah. Tweed Shire Council requires all plumbing work in its area to be done by a NSW licensed plumber, so your site should make the licence, the side of the border you cover and the hours you keep obvious before anyone rings.
Tweed Heads runs straight into Coolangatta, and plenty of customers don't think about which state they're standing in. A plumber here gets calls from both sides, from owners of riverfront homes that went under in 2022, from new buyers of rural blocks with a septic system, and from builders who need a permit lodged on time. The site can sort most of that out before the phone rings.
Council requires all plumbing work in the shire to be done by a NSW licensed plumber. Put your NSW licence number and categories in the footer, and if you also hold a QBCC licence for Gold Coast work, show it separately with "Queensland" beside it, so a customer in Banora Point or Coolangatta knows which one covers their job.
From early October to early April, Tweed Heads is an hour ahead of the Gold Coast. If you take calls from both sides, write your hours as "NSW time" and say how early you'll start on a Coolangatta job, so nobody rings at what they think is seven o'clock.
The February 2022 flood damaged more than 2,100 buildings across the shire, and the river at Tumbulgum peaked 800 mm higher than in 2017. If you clear and repair water and sewer connections after floods, a section written now, with a form that takes photos and the address, is ready when it's needed.
New owners of unsewered properties have 60 days to apply for council's approval to operate, aerated systems need regular specialised servicing by authorised service agents, and owners of private sewer ejection pump stations must use a NSW-licensed plumber for service and repairs. If you do any of that work, name it.
Approved work needs the plumber's permit lodged at least two working days before work starts, and council inspects water rough-in, stack work, drainage, stormwater connections and the final. Saying you lodge the permit and book each inspection tells a builder you won't hold up the job.
Most houses have backflow protection built into the meter, but council is auditing commercial and industrial properties and some higher-risk homes, and backflow devices carry annual registration and administration fees. If you test and certify devices, a section aimed at business owners and strata managers on the coast is worth its space.
The NSW rules apply in full: a licence for plumbing, draining or gasfitting work of any value, a contractor licence to contract for it, and Fair Trading's advertising guidance asking for the licensee's name, licence number, category of work and a business phone, websites included. Our Sydney plumbers page covers them. Plumbing, draining and gasfitting are in NSW's automatic mutual recognition scheme, but an interstate licensee has to notify Building Commission NSW before working here and some limits apply, so Queensland plumbers should check the conditions first. Going the other way, our Gold Coast plumbers page sets out the QBCC side for Tweed plumbers who cross into Queensland.
Tweed Shire Council is both the water and sewer authority and the local plumbing regulator. It wants an approval before anyone connects to, disconnects from or alters its sewer, stormwater or water systems, and that includes minor alterations, renovations, additions and moving a drainage line. Approved work then needs the licensee's permit to do plumbing and drainage work, lodged at least two working days ahead. Inspections, booked online or by phone with about a day's notice, come before anything is covered: external and internal drainage including trade waste, water rough-in, stack work, stormwater connections, recycled water plumbing, sealing old services, changes to on-site sewage systems and land application areas, then a final before the building is occupied. A new water connection is a separate application, priced by pipe size, after which council arranges the metered connection. Council looks after the pipes up to the meter and the sewer connection point; past that, it's the owner's.
Council's backflow policy, now in its third version, adopted in September 2025, states that cross connections between drinking water and non-drinking supplies are illegal. Where an owner fails to repair, maintain, replace or test a backflow device, council can have the work repaired, apply penalties, or restrict or disconnect the water connection. On unsewered land, approval to operate an on-site system belongs to the owner rather than the land, so each new owner applies within 60 days, even where the system was approved when it was built. Drinking water is treated mainly at the Bray Park plant near Murwillumbah, with small plants at Uki and Tyalgum, and Clarrie Hall Dam is the shire's main storage; council says that on current growth projections the dam wall needs raising by 2032.
The river shapes the work. In the February 2022 flood the Tweed peaked at 6.5 metres at Murwillumbah, 200 mm above 2017, and at 4.8 metres at Tumbulgum, 800 mm above 2017. Council reported homes and businesses flooded at Tumbulgum, Tweed Heads South, Bogangar and Pottsville, with Uki, Mooball, Burringbar and Crabbes Creek hit harder than in earlier floods. For a time residents were asked to use water only for drinking, food preparation and personal hygiene while the treatment plants came back, with boil water alerts at Uki and South Murwillumbah. By mid-March, more than 2,100 buildings had been found damaged and 498 homes declared uninhabitable.
The shire runs from Tweed Heads, Tweed Heads West, Tweed Heads South, Banora Point and Terranora along the coast through Kingscliff, Casuarina, Bogangar, Cabarita Beach and Hastings Point to Pottsville, and inland to Murwillumbah, Bray Park, Condong, Tumbulgum, Uki, Tyalgum and Burringbar. Byron, Lismore and Kyogle councils border it to the south and west. We're an Adelaide team on Hutt St and work with NSW and Queensland businesses by phone and email; you send your licences, services and suburbs, we send a draft link, and you pay once you approve it.
We haven't built for a Tweed business yet. Our plumbing client is M.J. Debney Plumbing & Gas in Queensland, and Phoenix Housekeeping in Lake Macquarie shows how we set out a NSW service area that crosses council lines, which is the same problem a plumber covering the Tweed Coast and the valley has.
A Queensland plumber and gas fitter. We built one page covering general plumbing, gas, hot water, drainage, backflow and bathroom renovations, with a 13-photo gallery that swipes on a phone, testimonials, a protected contact form and tap-to-call.
Visit the M.J. Debney site (opens in a new tab) See it in our portfolio
A family-run cleaning business on Lake Macquarie working across Cessnock and the Central Coast. Its multi-page site has published prices, service pages, suburb pages for each part of its area, a quote form with a discreet call-back option and tap-to-call.
Visit the Phoenix Housekeeping site (opens in a new tab) See it in our portfolio
“They were very helpful and envisioned exactly what I was wanting for my website. They created the site very promptly and cost efficient.”
★ 5.0 from 33 Google reviews (opens in a new tab)
Want numbers from a trade site? Western Sydney Stump Grinding has landed at least 62 jobs, about $46,500 of work, from a single-page site we built. Read the case study.
See all 14 recent client sites in our portfolio.
$399
Services, your NSW licence (and QBCC licence if you hold one), the suburbs you cover, hours in NSW time, job photos, a quote form and tap-to-call, on a single page.
Our suggestion if you work both sides of the border
$899
A home page, a Tweed Coast and valley page, and a page for Coolangatta and the southern Gold Coast suburbs if you're licensed there, each with its own licence and suburb list.
$1,499
For a crew with several vans: a home page plus pages for hot water and gas, drains and flood repairs, backflow, septic and pump stations, and builders, and one area page for each side of the border.
Yes. We're a web design team in Adelaide, South Australia, working with businesses Australia-wide by phone and email, and our current clients are in SA, NSW, VIC and QLD. You send your licence details, services and photos, we send a draft link you can check on your phone, and you pay once you're happy with it. We reply within 24 hours.
Separately and labelled. Put the NSW licence beside your Tweed suburbs and the QBCC licence beside your Gold Coast ones, with the categories or classes each covers. If you're only licensed in NSW, leave the Queensland suburbs off until that changes.
Pick one and say which. Most Tweed businesses work on NSW time, which is an hour ahead of Queensland from early October to early April. Writing "7am to 4pm NSW time" on the contact section and in your Google listing saves a lot of confusion with Gold Coast customers.
If you do that work, yes. After the 2022 flood, water use was limited to essentials and some villages were on boil water alerts while the treatment plants recovered, and with more than 2,100 buildings damaged, plenty of owners then had plumbing to check and repair. A section written in dry weather is ready the day it's needed. If you don't take on flood work, leave it out.
Yes. Owners off the sewer need council's approval to operate, new buyers have 60 days to apply, and aerated systems need regular servicing by an authorised service agent. A short section naming the systems you install or service, and the areas you'll drive to, catches those owners when they're searching.
Tell us which licences you hold, the suburbs you cover on each side of the border and whether septic, backflow or flood work is part of the business. We'll quote first, then build the draft before you pay anything.
We reply within 24 hours. Prefer email? info@webcraftstudio.com.au