Websites for plumbers on both sides of the Fitzroy, out to Gracemere and Mount Morgan. A leak page that explains the 30-day windows in council’s rebate policy, a drains page that knows what happens when the blockage turns out to be in council’s sewer, and a call button that follows the reader down every page.
Water and sewerage in Rockhampton, Gracemere and Mount Morgan come from Fitzroy River Water, a commercialised business unit of council, and its written policies say exactly what it expects from a licensed plumber. A site that reflects those policies turns your paperwork into a reason to hire you.
Under council’s Undetected Leak Rebate Policy, reviewed on 8 October 2026, a concealed leak on the owner’s side of the meter must be repaired by a licensed plumber within 30 days of being found, and the application is due within 30 days of whichever comes first: the leak being found and repaired, or council’s notice of high use. An owner reading your leak page wants to know you can get there well inside that time.
The application needs a receipted invoice and a statement from the licensed plumber certifying that an undetected leak occurred and that a suitable repair was made. If your invoices already carry that statement, put a line on the leak page saying so. It’s a small detail that tells the owner you’ve done this before.
Taps, toilets, hot water systems, tanks plumbed to the supply, sprinklers and irrigation, pools and spas, hoses and solar hot water panels are all excluded, and council doesn’t rebate the repair or excavation cost. A sentence saying the rebate is for hidden pipework, underground or in walls, saves an awkward conversation with someone expecting relief for a running cistern.
Fitzroy River Water won’t clear private house drains; its customer service sends owners to a private plumber. If your assessment finds the blockage in council’s sewer, council reimburses the assessment up to a capped amount once its crew has verified the location; if CCTV shows the blockage isn’t in council’s sewer, the claim is refused. Council has to be told straight away, and it recovers its own costs if the fault turns out to be in the house drain. Saying you’ll notify council the moment you find it on their side protects the customer’s claim.
Council’s residential water-efficiency rebates include a dual-flush toilet suite (cistern and pan, 6/3 or 4.5/3 litres) replacing an old one, which must be installed by a licensed plumber, and an integrated rainwater tank of at least 5,000 litres supplying the toilet or laundry, which needs a completed Form 4/4A. Claims are due within 12 months of purchase. Listing those installs gives an owner one more reason to book.
For permit work, council asks for a site soil classification report and, when a site is classed H, E or P (the highly or extremely reactive and problem sites), a sanitary articulation design plan. If you do the drainage on new houses or extensions, a sentence saying you work to articulated designs speaks to the builders who send you work.
Locals place themselves by side of the river, so we list them that way: Norman Gardens, Parkhurst, Kawana and Frenchville on the north side; Allenstown, Wandal, The Range and Depot Hill on the south; then Gracemere and Mount Morgan. Your QBCC licence line sits in the footer of every page.
The licence rules are Queensland-wide: a QBCC licence for plumbing and drainage, endorsements for specialist work such as backflow testing, and your licensed name, licence number and a licensing statement on your website and other advertising. Our Brisbane plumbing page covers them in full. Locally, Fitzroy River Water runs the water and sewerage assets across the Rockhampton Region, with customer service centres in Bolsover Street in the city, Ranger Street in Gracemere and Hall Street in Mount Morgan, while plumbing permits go through council’s Development Advice Centre in the Walter Reid Cultural Centre.
Rockhampton and Gracemere drink from the Fitzroy River Barrage, built in 1970, through the Glenmore Water Treatment Plant at Parkhurst, which has run since 1971 and can treat 120 megalitres a day. Glenmore also sends bulk water to the Capricorn Coast, but Yeppoon and Emu Park have been in Livingstone Shire, a separate council, since 1 January 2014, so Fitzroy River Water’s rebate policy only covers properties in the Rockhampton Region. Council counts 885 km of water mains serving 39,566 properties and 763 km of sewer mains with 58 pump stations; the North Rockhampton Sewage Treatment Plant is being upgraded from 50,000 to 75,000 equivalent persons. Meters, usually in a black box with a green dimpled lid, are read quarterly, and only council staff may change them.
The rebate itself is calculated, not negotiated. Council works out the property’s average daily use over the previous three equivalent seasonal billing periods, or the previous three periods, depending on the pattern. For a home, the use above that average is charged at the lowest tier; for a business, the rebate is 25% of the consumption charges above it. A rebate can stretch across at most two billing periods, a property gets one rebate in any three years, and a new owner has to show they paid for the repair. Approval rests with a delegated officer, so a plumber’s site should explain the steps and link to the policy without promising an outcome.
Mount Morgan has its own story. The town’s supply comes from No 7 Dam on the Dee River, treated at the Mount Morgan plant. When the dam fell below 10 per cent in 2021, council began carting water to the town, and only in April 2024 did it move residents back to dam water, over three weeks, and lift all restrictions. Council’s Mount Morgan Water Supply Pipeline, an $88.2 million project, is designed to connect the town permanently to Rockhampton’s supply, and council says water charges won’t change because of it. Plumbers who take jobs up the range can say so, since owners there have heard plenty about their water lately.
Rockhampton is also one of the council areas listed for the Queensland Government’s Stronger Homes Grant for homes flooded in the weather from 24 December 2025, and works it covers include raising hot water systems and pumps connected to the home, done by a suitably licensed Queensland contractor. The river’s flood history is on our Rockhampton tradies page. We’re an Adelaide team and work with Rockhampton plumbers by phone and email: you send your licence number, suburbs and job photos, and we send back a draft you can check from the ute.
Our plumbing client is M.J. Debney Plumbing & Gas in Queensland. Bright Building & Renovations in Adelaide sits beside it because its seven service-area pages and seven-step quote form show how a larger Rockhampton crew could give the north side, the south side, Gracemere and Mount Morgan a page each.
A licensed plumber and gas fitter in Queensland. The one-page site lists six services, from general plumbing and gas to drainage, with a 13-photo project gallery you can swipe on a phone, client testimonials, a protected contact form and tap-to-call.
Visit the M.J. Debney site (opens in a new tab) See it in our portfolio
A licensed South Australian renovation builder. The 30-page site has seven service pages, seven service-area pages, five planning guides, a project gallery, an FAQ and a seven-step quote form. A plumber could use the same steps to ask about the leak notice date, the meter reading and photos before quoting.
Visit the Bright Building site (opens in a new tab) See it in our portfolio
“They created the site very promptly and cost efficient.”
★ 5.0 from 33 Google reviews (opens in a new tab)
See all 14 recent client sites in our portfolio.
$399
Services, licence line, both sides of the river, a short leak-rebate section, job photos, a quote form with photo upload and tap-to-call, on a single page.
Fits leak, drain and rebate work
$899
A home page, a leak detection page covering the 30-day rebate steps and what’s excluded, and a drains page explaining what happens when the fault is in council’s sewer.
$1,499
For bigger businesses: a home page plus pages for leaks and rebates, blocked drains, new-home drainage, hot water, rebate-eligible toilets and tanks, Gracemere, and Mount Morgan.
Council’s policy asks for a receipted invoice and a statement from the licensed plumber certifying that an undetected leak occurred and that a suitable repair was carried out. Your invoice wording is yours to decide; on the website we’d simply say your paperwork covers what the policy asks for and link to it, without suggesting a claim will be approved.
Yes, in a short paragraph on the drains page: you assess the drain, and if the fault is in council’s infrastructure you notify council straight away so its crew can verify it, after which council reimburses the assessment up to its cap. Keep the amount off the page and link to the Clearing of Blocked House Drains policy instead, so the wording doesn’t go stale.
Under its own heading. The Capricorn Coast is in Livingstone Shire, so customers there won’t assume a Rockhampton plumber travels, and Fitzroy River Water’s rebate policy doesn’t apply to them. Say which days you’re on the coast and whether you charge for travel.
If you install dual-flush suites or integrated rainwater tanks, a sentence is worth it: the toilet must be installed by a licensed plumber and the integrated tank needs a Form 4/4A, so the customer needs you either way. Link to council for the amounts rather than quoting them, because rebates change. Text edits like that are covered by the $30 monthly hosting.
By phone and email. We’re at Hutt St in Adelaide, our current clients are in SA, NSW, VIC and QLD, and our Queensland plumbing client is M.J. Debney Plumbing & Gas. Most sites are live within 5–10 days of us getting your words and photos; bigger sites (up to 8 pages) take 2–3 weeks. We reply within 24 hours.
Send us your QBCC licence details, which side of the river and which towns you cover, how you handle leak rebate paperwork, and a few photos of recent jobs. We’ll quote first, and you pay only once you’ve approved the draft.
We reply within 24 hours. Prefer email? info@webcraftstudio.com.au