Websites for Townsville plumbers on either side of the Ross River, out to the Thuringowa suburbs and across to Magnetic Island. A page for owners whose MiWater alert says water has been running for two days, a leak report that covers what council’s policy asks the plumber to confirm, and a call button that never leaves the screen.
Townsville City Council supplies the water, reads the meters and decides whether a big bill gets reduced, and its rules shape the calls a plumber gets. A site that speaks to the alert, the notice and the paperwork an owner is holding will get read past the first line.
Council doesn’t routinely tell owners about a leak inside their boundary. Those who register their smart meter in the MiWater portal and switch on alerts are warned once water has run through the meter for 48 hours without ever dropping to zero. The meter can’t tell a dripping tap from a split pipe under the slab, so a section headed “Had a MiWater leak alert?” that explains how you find the source is exactly what they’re searching for.
An owner asking council to reduce a water bill after a concealed leak must include a detailed report from the licensed plumber who fixed it: confirmation that you repaired it, the date, what you did, and why the leak wasn’t readily visible. Saying on your site that your reports cover those four points tells the owner you know what council wants.
Council’s policy expects the leak to be repaired within 60 calendar days of a high consumption advice notice, a possible leak notice or a call from council. A booking form that asks for the date on that notice lets you see which jobs are running short of time, and tells the owner the date matters.
Council warns that a business using water around the clock will always show continuous flow as a possible leak, and it’s up to the owner to work out what’s legitimate. If you do water audits or leak checks for workshops, car washes or body corporates, a short section aimed at them speaks to a problem those owners see on their screen every day.
Owners of testable devices need an annual test by a licensed person, the results go to council within 10 working days, and a lodgement fee is paid to council at that point. A backflow section that says which devices you test and whether your price includes the council fee answers the question a property manager asks first.
Every property on Magnetic Island already has a smart meter, as do Paluma, Pallarenda, Rowes Bay, Annandale and Oonoonba. If you take island jobs, say which days you go across; if you cover Alligator Creek or Cungulla, name them, because those owners can set leak alerts now.
Your QBCC licence details in the footer, your number in a bar that follows the reader down the page, and a quote form that takes a photo of the meter or the wet patch. Someone in Kirwan with a puddle that won’t dry needs no more than that.
The licence rules are Queensland-wide: a QBCC licence for plumbing and drainage, endorsements for work such as backflow testing, and your licensed name, licence number and a licensing statement on your website and other advertising. Our Brisbane plumbing page covers them in detail. What’s particular to Townsville is that the council is the registered water service provider, so meters, leak alerts, water plans and bill reductions all come from one place.
Council has been fitting smart water meters during routine maintenance since 2020, every new 20 mm connection gets one, and more than 30,000 are installed, covering all of Magnetic Island, Paluma, Toomulla, Cungulla, Alligator Creek, Pallarenda, Rowes Bay, Annandale and Oonoonba and parts of Kelso, Douglas and Cranbrook. The rest of the city is being done suburb by suburb, with letters sent before each area’s turn, and owners can’t opt out. The meters send hourly readings to the MiWater portal, which only the registered owner can sign up to; a tenant can join once the owner has, and a registration lapses when the property is sold.
Council’s Reduction of Water Consumption Charges Policy, last reviewed in June 2026, is the reason plumbers’ paperwork matters here. It covers concealed leaks in the main supply pipe, not taps, pools, hot water systems, showers, toilets or irrigation. The leak has to be fixed by a licensed plumber within 60 days of council’s notice or contact, a property with a smart meter must be registered in MiWater, and the written application goes to the CEO with the plumber’s detailed report. If approved, the reduction is 50% of the excess water charges for that year, and it’s available once per property per owner in five years. Whether a claim succeeds is council’s decision; a site can explain the steps and link to the policy without promising anything.
Billing plans explain why a hidden leak can go unnoticed for months. On the Standard Plan an owner pays for a fixed allocation of 772 kL a year and is charged per kilolitre above it, while the Water Watchers Plan suits households using under 297 kL a year. Owners can switch during the opt-in period, which ran from 3 to 30 August in 2026, or within a month of buying. Council issues a high consumption advice notice to single homes when a quarterly read shows more than 2.5 kL a day, and it promotes the 14th of each month as Check Your Water Meter Day.
Permanent water conservation measures limit sprinklers to between 5pm and 8am: Tuesday, Thursday and Saturday for even-numbered properties, Wednesday, Friday and Sunday for odd-numbered ones, and none on Mondays. The council area takes in the old Thuringowa side, including Kirwan, Condon and Kelso; Ayr, Charters Towers and Ingham are in separate councils with their own water rules. We’re an Adelaide team and work with Townsville plumbers by phone and email: you send your licence details, suburbs and job photos, and we send back a draft link to check on your phone.
Our plumbing client is M.J. Debney Plumbing & Gas in Queensland. We’ve put Simple Engineers from Adelaide next to it because its quote form takes file uploads, which is how a Townsville plumber could let an owner attach a MiWater screenshot or council’s notice before you call back.
A licensed Queensland plumber and gas fitter. One page covers six services, from general plumbing and gas to drainage and backflow, with a 13-photo project gallery that swipes on mobile, testimonials, a protected contact form and tap-to-call.
Visit the M.J. Debney site (opens in a new tab) See it in our portfolio
Adelaide structural engineers. The site has four service pages, 16 articles, tap-to-call and a quote form with fee ranges and file uploads. A plumber could use the same kind of form to collect the notice date, a photo of the meter and the owner’s MiWater graph.
Visit the Simple Engineers site (opens in a new tab) See it in our portfolio
“They were very helpful and envisioned exactly what I was wanting for my website.”
★ 5.0 from 33 Google reviews (opens in a new tab)
See all 14 recent client sites in our portfolio.
$399
Services, licence line, your suburbs and island days, a short MiWater alert section, job photos, a quote form with photo upload and tap-to-call, on a single page.
Suits leak and backflow work
$899
A home page, a leak detection page covering MiWater alerts and council’s report checklist, and a backflow and commercial page.
$1,499
For bigger businesses: a home page plus pages for leak detection and charge-reduction reports, drains, hot water, backflow, commercial water audits, Magnetic Island and the Thuringowa side.
It’s a helpful line if you do leak detection. Council says it doesn’t routinely contact owners about leaks inside their property, and that registered owners can set leak and high consumption alerts in MiWater. A sentence suggesting they turn alerts on, with a link to council’s smart meter page, shows you know how the system works, and the same section can invite anyone already holding an alert to call you.
Under the current policy the report must confirm that you, as the licensed plumber, repaired the leak, give the repair date, describe the repairs, and confirm the leak was somewhere or of a kind that made it not readily visible. A line on your leak page saying your reports cover those points can help an owner choose you. We’d word it as a description of your paperwork, not as advice on whether a claim will succeed.
That’s your choice, but say clearly whether your price includes it. Council charges a lodgement fee when test results are submitted, and property managers comparing testers will want to know if it’s extra. If the fee changes, email us the new wording: text changes on existing pages are part of the $30 monthly hosting.
Yes. We’re at Hutt St in Adelaide and work with businesses Australia-wide by phone and email, with current clients in SA, NSW, VIC and QLD, among them our Queensland plumbing client, M.J. Debney Plumbing & Gas. There’s no deposit: we build the draft, you ask for changes until it’s right, and you pay once you approve it. We reply within 24 hours.
Most sites are live within 5–10 days of us getting your words and photos; bigger sites (up to 8 pages) take 2–3 weeks. The words are yours: send us your services, suburbs, licence details and how you handle leak reports, and we arrange them into the pages. If you don’t have a logo, we’ll help with one at no charge.
Send us your QBCC licence details, the suburbs and island days you cover, and how you write up leak reports, plus a few job photos. We’ll quote first and build the draft, and you pay only once you’ve approved it.
We reply within 24 hours. Prefer email? info@webcraftstudio.com.au