Glass work comes in two kinds of enquiry. Breakages are urgent: a window put through by a cricket ball, a shopfront after a break-in, a sliding door that shattered overnight. Planned jobs are not: shower screens for a new bathroom, a splashback, mirrors, a glass balustrade or double glazing. The first group wants your number and your hours; the second wants photos and an idea of price. One site can serve both if it keeps them apart.
The emergency line, kept separate
A strip at the top of every page with the number for broken glass, the hours it's answered and the suburbs you'll attend. Explain what an urgent call-out usually involves: making the opening safe, boarding up or fitting temporary glass, then measuring for the permanent pane. Only say 24/7 if someone really answers at 3am; a customer whose call rings out at that hour is likely to try the next glazier instead.
Shower screens and splashbacks, shown properly
Photos of frameless, semi-frameless and framed screens you've installed, each with the glass, the hardware finish and the shape of the space (over a hob, beside a niche, a single fixed panel). Splashback colours are hard to judge on a phone, so every photo carries the colour name and a note that it will look slightly different in person. These customers usually arrive mid-renovation, so say when in the job they should book the measure-up.
A quote form built around measurements
Width and height of the glass or the opening, the frame type (aluminium, timber or frameless), single or double glazed, which floor it's on, and a few photos. For shower screens, ask about the hob or level floor, the wall tiles and whether the walls are square. Mark the fields that are optional, so a customer who doesn't know the glass thickness still sends the enquiry.
Safety glass and AS 1288, in plain words
Customers don't always see why the glass in a door or a balustrade costs more than a standard window pane. AS 1288, Glass in buildings – Selection and installation, sets requirements for glass where people may come into contact with it, as well as for overhead glazing, barriers and balustrades; the current edition is AS 1288:2021. A short page on which glass you use where, and why, answers that before the quote lands in their inbox.
Your licence, where customers can check it
In NSW, glazing is licensed trade work: a contractor licence is needed to do, advertise or contract for glazing valued at more than $5,000 in labour and materials, including GST, and NSW requires the licensee's name and licence number in advertising. In Queensland, the QBCC's glass, glazing and aluminium class covers windows and doors, shower screens, security screens and balustrading, and the QBCC counts websites as advertising. The number and licensed name go in the footer of every page.
Insurance jobs and commercial accounts
Home owners with a broken window often ask whether you'll give them an itemised quote and invoice for their insurance claim, or deal with the insurer directly. Strata managers, property managers and shop owners want an account and a quick response. A short section for each group, saying what you provide, such as photos of the damage, itemised quotes or after-hours board-up for shops, gives them their own way in.
Memberships and the areas you travel to
If you're a member of the Australian Glass & Window Association, we show it and link to AGWA's Find a Member search, which visitors can search by location, type and service. List the suburbs or towns you work in, with a separate, smaller list for emergency call-outs if you don't attend breakages across the whole area.